Volunteer Coordinator, VNA of Cape Cod

Cape Cod Healthcare•Hyannis, MA

7h•Onsite

About The Position

The Volunteer Coordinator is responsible for establishing and implementing policies and procedures for the department, recruiting, training, and supervising volunteers and department personnel. This role involves collaborating with the Education Manager on volunteer orientation and training, maintaining volunteer records, assigning volunteers based on needs and interests, and managing volunteer hours and services delivered. The coordinator also assesses the appropriateness of volunteer use, develops new volunteer positions, plans and implements volunteer events, and prepares monthly reports on the volunteer program. The position requires providing service excellence to all stakeholders in a manner that reflects VNA's commitment to CARES (compassion, accountability, respect, excellence, and service).

Requirements

2 years college level education in Human Resources or Public Relations preferred.
2 years’ experience in health care and volunteer activity.
Experience in administrative functions which include ability to develop policies and procedures as it relates to the volunteer program.
Excellent written, oral communication and computer skills.

Nice To Haves

1 year supervisory experience preferred.

Responsibilities

Establishes and implements policies and procedures for the department within the guidelines of Joint Commission, OSHA DPH and other regulatory agency requirements.
Develops and implements policies and procedures for recruiting, training and supervising volunteers and department personnel to support the development of direct reports.
Recruits, interviews, selects, supervises and evaluates volunteers with input from the Director of Hospice as required.
Designs and supervises the orientation and training of volunteers regarding agency philosophy, policy and practice in collaboration with the Education Manager.
Maintains records pertaining to volunteer qualifications and training, as per Joint Commission, DPH, Medicare, and regulatory guidelines.
Assigns volunteers to service on the basis of department needs, patient/family needs and the overall volunteer's interests and skills.
Records, assesses and monitors a record-keeping system, which includes volunteer hours and services delivered as required for Medicare documentation.
Effectively manages the expectations of patients and families, and performance of direct reports.
Contacts Hospice patients or caregivers and performs initial evaluation of volunteer need as directed by interdisciplinary plan of care and assigns volunteers accordingly.
Designs, schedules and coordinates Hospice volunteer training, support sessions and monitors need for in-service education with the Hospice team.
Assesses appropriateness of volunteer use across all business units.
Develops and implements new volunteer positions in accordance with agency needs.
Develops and implements a volunteer action plan based on the specific needs communicated by the discipline involved.
Plans, promotes and implements agency volunteer events.
Prepares monthly report of the volunteer program and its activities.
Other duties as assigned.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects VNA’s commitment to CARES: compassion, accountability, respect, excellence and service.