Volunteer Coordinator

Arkansas Hospice, Inc.•Searcy, AR

13d•Hybrid

About The Position

The Volunteer Coordinator is responsible for recruiting, training, and coordinating services provided by a team of volunteers. This position reports to the Director of Volunteer Services, but will be required to work independently consistent with Arkansas Hospice policies and procedures and Medicare standards.

Requirements

High school diploma or GED required
A minimum of one year previous related work experience.
Must be able to work flexible hours with some weekend and evening work
Must have reliable transportation, automobile insurance, Arkansas driver’s license.
Knowledge and acceptance of hospice philosophy and principles of care.
Knowledge of computer software applications.
Skill in organizing and prioritizing workloads to meet deadlines.
Ability to work independently with a minimum of supervision.
Ability to approach volunteer and patient/family needs in a supportive and sensitive manner.
Ability to communicate effectively both orally and in writing.
Ability to communicate effectively with co-workers and other customers.
Ability to follow basic safety policies and procedures.
Ability to use good judgment and to maintain confidentiality of information.
Ability to work as a team player.
Ability to demonstrate tact, resourcefulness, patience and dedication.
Ability to accept direction and adhere to policies and procedures.
Ability to work in a fast-paced environment and complete multiple tasks simultaneously.

Nice To Haves

Bachelor’s degree in Communications, Social Sciences, or related field preferred.
Completion of Arkansas Hospice Volunteer Certification training is also required.

Responsibilities

Organize and coordinate hospice volunteer certification training for assigned volunteer team to meet all applicable standards.
Assure that every patient/family understands volunteer availability upon admission to hospice by a phone call (7-10 days after admission) or direct information from the assigned Social Worker or RN.
Assign volunteers to meet patient/family needs and volunteer capabilities within 5 business days after request is made.
Monitor volunteer patient/family assignments.
Attend interdisciplinary team meetings and report all patient/family volunteer activities.
Complete monthly and annual volunteer service reports as required. (Maintain at least 5% of direct patient care staff/contract staff hours for volunteer hours).
Maintain at least 35% of patients with volunteers.
Document all Collaborative Service Requests, Phone Narratives and Volunteer Assignments in time sheet within 7-10 days of admission and follow assignment procedure.
Send monthly birthday cards to volunteers.
Maintain high professional standards to empower volunteers as integral team members.
Facilitate community awareness and support of volunteer program.
Develop and implement policies and procedures that encourage and enable volunteers to act as advocates for Arkansas Hospice programs in the community, both for referrals of patients and for contributions.
Attend community activities related to hospice.
Work effectively with all staff, board and volunteers.
Follow up with active volunteers at least every other week by phone or in person.
Keep all volunteer files up-to-date with current information. Monitor and follow up with volunteers for the monthly updates needed: TB test, flu vaccine, car insurance, and driver’s license.
Educate direct patient care volunteers on the Lockbin electronic documentation, if wanted.
Call and record volunteer references after trainings.
Enter all data for volunteer and patient records.
Monitor all materials and manuals for volunteer trainings at least quarterly.
Discuss all activities with Director for approval.
Utilize supplies and monies as budgeted; obtain advance approval from direct supervisor for all expenditures over $25.00.
Maintain strict confidentiality at all times.
Utilize and model excellent customer service skills at all times; seek opportunities to assist patients, families and co-workers; demonstrate teamwork and cooperation.
Accept direction and follow instructions from supervisor; seek additional information as needed; work with minimal supervision.
Adhere to all organizational and departmental policies and procedures.
Continually meet organizational standards for attendance and punctuality; notify supervisor in a timely manner when employee will be absent or late for work.
Attend all required meetings and in-services; seek opportunities for additional professional development activities as appropriate.
Perform other duties as assigned.

Benefits

Medical, Dental, and Vision Insurance
Company paid life insurance policy up to $15,000
FSA and FSA Dependent care
Supplemental Insurance such as Short-term disability, Long-Term disability, etc.
401(k) retirement plan with company match
Paid time off (PTO) program to total up to 208 hours a year
Tuition and certification reimbursement for qualified employees
Employee Assistance Program (EAP).
Free parking at all locations.
Mileage reimbursement for company travel.