Volunteer Coordinator
About The Position
The Volunteer Coordinator is a creative and mission-driven strategist who knows the solutions to a community’s problems come from within that community. In this position, you will galvanize, cheerlead, problem solve, and celebrate the citizen contributions that Support Animals, Save Lives, Spread Compassion. This role is the primary contact between current and future volunteers and every department of the Shelter, and is charged with cultivating a sense of community and mentorship among volunteers. The Volunteer Coordinator centers volunteerism within the Shelter’s culture of philanthropy. While a portion of this job is not on-site, this is not a traditional "remote" position; the expectation is significant participation directly in the community we serve. Promotes at all times, both internally and externally, a positive attitude and image regarding the Shelter and its practices. Upholds all Guiding Principles, Rules of Engagement, and other standards adopted by SFAS to govern our work.
Requirements
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external stakeholders
- Confident public speaking skills in front of small and large groups
- Proven relationship builder with ability to maintain excellent boundaries in professional interactions, including with volunteers
- Participate in on-going education/training, including on-line courses and in-person seminars
- A valid New Mexico Driver’s license is required
Nice To Haves
- Experience managing volunteers and working as a volunteer is a plus
- Professional training, budgeting, strategic planning, project management, and event planning skills preferred
- Character supersedes particular experience; candidates with mission-driven values strongly preferred
- Animal welfare experience is a positive but not required
Responsibilities
- Develop strategy to support evolving organization and departmental priorities
- Engage volunteers as mission ambassadors to multiply recruitment impact
- Analyze, report, and act on volunteer lifecycle trends
- Assist in strategic planning and department goal setting
- Present on volunteering to civic and corporate groups, at tabling events, in written communications, and on orientation tours
- Provide transparency and education on Shelter philosophy and policies
- Produce mass communications to update volunteers on news and events
- Plan and present volunteer education and appreciation events
- Assist volunteers with issues, concerns, and resource needs
- Provide conflict resolution in support of SFAS Guiding Principles, including facilitated conversations and documentation
- Participate in population rounds and promote volunteer-led solutions in animal pathway planning discussions
- Assist with budget proposals, reviews, and expense management
- Support all departments in developing and managing programs to engage volunteers in various roles across the Shelter
- Collaborate with the Development department on marketing, communications, and recruitment initiatives
- Engage volunteers for fundraising events, transfers, Shelter emergencies, and disaster response, including emergency fostering
- Record volunteer-generated observations; report on behavior, health, and facilities concerns; hold departments accountable for doing the same
- Perform volunteer incident and injury reporting, including animal bites
- Write, review, and organize SOPs to promote operational consistency and departmental succession
- Build and maintain catalog of volunteer opportunities in our database software
- Facilitate self-help navigation by volunteers of that software and related mobile app for scheduling and logging service hours
- Maintain volunteer database profile records
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
