Volunteer Coordinator

Community Family Advocates•Pittsburgh, PA

7d•Onsite

About The Position

Allegheny County and CFA are building a team at the Engagement Center in downtown Pittsburgh that will help adults move from homelessness to housing and advance in the other goals that matter to them. The Engagement Center is a low-barrier, welcoming place for adults to get the services and advocacy they need—and where they can come inside, get a shower, socialize and “just be.” Some of the clients who come into the Center may be unsheltered while others will be connected to emergency shelter, including the shelter in the building. The building also is home to a health clinic, a behavioral health residential program and is a place for community providers to meet their clients and a hub for crucial information. The Volunteer Coordinator will create, organize and implement both a client-volunteer program and community-volunteer program that deliver concrete benefits for the people who use the Engagement Center and help the Center achieve its goal of being a good neighbor. This role also will serve as a backup Supervisor. Volunteer Coordinators will be excellent collaborators—asking others what gaps volunteer programs could fill at the Center; consulting with the street Occupational Therapy program and other providers about how volunteering can be habilitative; and finding ways of improving the Center’s capacity to support clients in moving ahead.

Requirements

Experience in leading a successful volunteer program
Respects clients, sees each client as an individual, and is skilled in establishing rapport and trust with people who have diverse life experiences.
Able to use Microsoft Office Suite (Word, Excel, Teams, PowerPoint). Able to learn the software and computer applications that are integral to the Engagement Center program.
Maintains the highest standards of ethical and professional conduct, including maintaining client confidentiality and treating others with respect.
Willingness to serve as a back-up supervisor, when scheduled.
Act 33, 34 and FBI clearances.
Valid driver’s license and access to a reliable, insured vehicle, or other reliable form of transportation to locations around the county is required.

Nice To Haves

Two years or more experience in leading a successful volunteer program with clients and with the community
Two or more years of supervisory experience in human services, health or education
Ability to work effectively in a team environment and collaborate with other professionals
Very good written and oral communication skills
Skill in building partnerships with a wide range of individuals and organizations
Approachable, flexible, organized and ready to solve problems
Ability to efficiently manage time and work well under pressure of a fast-paced environment, while maintaining confidentiality and professional conduct
Ability to work independently

Responsibilities

Create a program in which clients have the opportunity to apply their skills, learn additional ones and contribute to the health, wellbeing and order of the Engagement Center and the neighborhood
Structure the program so that it is possible to qualify for State approval as a volunteer site
Recruit and schedule volunteers in a fair manner
Coordinate thank yous/recognition
Identify needs within the Engagement Center that community volunteers could help to meet
Create a volunteer program that meets those needs
Recruit, prepare, support and recognize community volunteers
If needed, take on the role of Supervisor during scheduled time off