Volunteer Coordinator

Animal Rescue League Of Iowa•Des Moines, IA

13d•Hybrid

About The Position

The Animal Rescue League of Iowa is seeking an organized, outgoing, and dependable Volunteer Coordinator to support the onboarding, training, engagement, and retention of ARL volunteers. This part-time role works closely with volunteers, community partners, and departments across the organization to help ensure volunteers have a positive, meaningful, and well-supported experience. This is a great opportunity for someone with volunteer coordination, customer service, training, community engagement, nonprofit, education, or program support experience who enjoys building relationships, staying organized, and connecting people with a mission that matters.

Requirements

At least two years of experience in volunteer coordination, customer service, community engagement, or a related role required.
Valid driver’s license with a satisfactory driving record required.
Basic computer skills, including Microsoft Office.

Nice To Haves

Bachelor’s degree in business, communication, nonprofit management, education, or a related field preferred.
Previous experience coordinating volunteer programs, training, or community programming preferred.
Strong customer service, communication, organization, and relationship-building skills.
Ability to manage competing priorities and remain professional in a fast-paced environment.
Strong problem-solving, interpersonal, and conflict-resolution skills.
Comfortable leading training, providing feedback, and supporting volunteers with different backgrounds and experience levels.
Experience with Volgistics or another volunteer management database is a plus.

Responsibilities

Recruit, onboard, train, supervise, support, and provide feedback to volunteers.
Process volunteer applications and assist with screening and onboarding activities.
Coordinate volunteer schedules, assignments, and opportunities across ARL departments and programs.
Maintain accurate volunteer records and reporting in Volgistics.
Respond to volunteer questions and provide timely, consistent communication.
Support volunteer recognition, appreciation, engagement, and retention initiatives.
Coordinate volunteer involvement in the TheraPets program and serve as a liaison with community partners.
Collaborate with the Volunteer Services team on group opportunities, recruitment efforts, newsletters, and department initiatives.
Coordinate and assist with Humane Education programming.
Promote positive relationships with volunteers, visitors, partners, and team members while representing the ARL’s mission, programs, and services.