Volunteer and Outreach Manager

SENIOR FRIENDSHIP CENTERS INC•Sarasota, FL

1d•Onsite

About The Position

Senior Friendship Centers, Inc. is seeking a dedicated, strategic, and compassionate Volunteer and Outreach Manager to lead its volunteer program and community engagement efforts. This dual-impact role is a member of the Advancement Department and supports the organization’s mission of building vibrant communities through wellness, connection, and enrichment throughout the journey of aging. The manager plans and oversees volunteer recruitment, training, placement, retention, recognition, records, and program budgeting, while also representing Senior Friendship Centers and developing outreach initiatives and community partnerships. The role supervises volunteers and Volunteer and Outreach Program Assistants. This is a full-time, 40-hour-per-week, in-office position based at the Sarasota office, with travel to Senior Friendship Centers locations and events throughout Southwest Florida as needed. The position requires reliable transportation, a valid driver's license, and proof of insurance for work-related travel. Compensation is undisclosed. Benefits include paid time off, holidays, a retirement match, and health, dental, and vision plans. Applicants must pass a Level II fingerprint-based background screening and pre-employment substance abuse testing, and must be authorized to work in the United States.

Requirements

At least 2–3 years of experience in a nonprofit organization or related field.
Advanced computer skills, including proficiency with Volgistics, Microsoft Office Suite, and data applications, plus working knowledge of general office and video equipment.
Excellent relationship-building skills with community members, volunteers, and stakeholders.
Excellent verbal and written communication skills, including public speaking.
Excellent interpersonal and negotiation skills.
Strong organizational skills and attention to detail.
Strong time-management skills and a proven ability to meet deadlines.
Strong analytical, prioritization, and problem-solving skills.
Strong leadership skills and ability to adapt to organizational and employee needs.
Reliable transportation, a valid driver's license, and proof of insurance for work-related travel.
Satisfactory clearance of a fingerprint-based Level II background screening and pre-employment substance abuse testing.
Authorization to work in the United States.
Ability to lift 20 pounds, work outdoors at public events, and navigate departments of a physical location.

Nice To Haves

Bachelor's degree, or commensurate professional experience providing the knowledge, skills, and ability to perform the role.
Experience in volunteer coordination and/or community outreach.
Familiarity with social media and leading presentations.

Responsibilities

Plan, develop, and implement a strategic volunteer program focused on recruiting, stewarding, and retaining volunteers.
Recruit and interview volunteers for all program areas; assess their skills, availability, and goals and match them with appropriate opportunities.
Schedule, coordinate, and assign volunteers to departments, supervisors, and mentors, and communicate regularly to ensure placements are a good fit.
Coordinate with Human Resources to ensure volunteer background checks are completed.
Work with departments to train and onboard volunteers, provide updated training, and create an official orientation program.
Conduct individual and group tours of the Sarasota and Venice campuses.
Plan and maintain the Volunteer and Outreach Program budget.
Maintain volunteer files, records, applications, and databases, and coordinate data with the Development office's database.
Track volunteer time and attendance and prepare regular reports.
Plan and arrange volunteer recognition events across Senior Friendship Centers locations; send volunteers birthday, get-well, and condolence cards.
Serve as liaison between paid staff and volunteers, meet with Program Directors and Managers about volunteer needs, and help ensure department needs are met and volunteers are retained.
Keep current with volunteerism trends, including attending workshops; draft, maintain, and publish volunteer program guidelines, best practices, and procedures.
Educate, network, and represent Senior Friendship Centers programs to local agencies, coalitions, and community stakeholders.
Present to diverse audiences, adapting presentations to the audience and setting.
Seek out community events or arrange for staff and volunteers to represent the organization, share information, and recruit volunteers and clients.
Develop strategic partnerships with individuals, businesses, and organizations to elevate the organization's image and promote its services.
Create and implement community initiatives that advance the organization's mission.
Collaborate with the development team on proactive outreach to promote Senior Friendship Centers and its services to community members, potential clients, and service and referral providers.
Write volunteer opportunity postings for the website, social media, and other outlets; help capture volunteer photographs and testimonials for social media.
Create an ambassador volunteer committee to represent the organization at community meetings and provide staff support.
Develop tools to track outreach and measure engagement program outcomes and impact.
Draft or edit correspondence, reports, stories, advertisements, and other communications.
Work with the Director of Marketing and Communications on community marketing materials, including flyers, brochures, displays, and promotional materials.
Assist with gathering and posting social media content, Development Department events as directed, and photography at internal and external events.
Attend required staff meetings, training, and seminars; comply with personnel policies and safety and incident policies.