Volunteer and Operations Manager

HUMANE ANIMAL RESCUE OF PITTSBURGH•Penn Hills, PA

2d•Hybrid

About The Position

The Volunteer & Operations Manager plays a critical leadership role in ensuring the effective daily operations of the Wildlife Center through comprehensive oversight of the volunteer program, administrative coordination, training program, enrichment and education support, and organizational development. This role serves as the main liaison between staff, volunteers, and external stakeholders, fostering a collaborative and efficient environment that supports animal care, education, and community engagement.

Requirements

2 years of experience in volunteer coordination, nonprofit operations, or management (preferably in animal care, education, or environmental sectors)
Excellent organizational and leadership skills
Strong interpersonal communication and training/facilitation abilities
Proficiency in data tracking, newsletter editing, and administrative systems
Ability to multitask and lead both people and projects in a dynamic, mission-driven environment
Knowledge of community outreach and volunteer engagement best practices.
A valid driver’s license and reliable transportation are required.

Nice To Haves

Experience in wildlife rehabilitation, education, or animal care operations (preferred)
Familiarity with standard animal care protocols and enrichment programs (preferred)

Responsibilities

Oversee all aspects of the volunteer lifecycle including recruitment, interviewing, onboarding, scheduling, attendance tracking, performance management, and continuing education
Manage community service volunteers, single day service groups, and special project volunteers
Maintain and update volunteer training materials, enrichment binders, daily care forms, and training logs
Supervise and support Wildlife Center Customer Care staff, providing direct oversight, guidance, and performance management to ensure exceptional visitor experience and operational efficiency
Organize and lead volunteer meetings and continuing education opportunities
Publish and update weekly and monthly volunteer newsletters
Serve as project manager and lead trainer for the seasonal Volunteer Bootcamp and Nursery programs
Oversee training for Animal Care, Quality Care, and Nursery departments
Provide cross-departmental training and support to staff and volunteers in animal care protocols and enrichment
Coordinate with the Marketing Department by submitting photos, stories, volunteer highlights, and educational content generated through volunteer programs, events, and enrichment activities for use in newsletters, social media, and public outreach.
Ensure all documentation and standard operating procedures (SOPs) are up-to-date and effectively communicated
Manage daily agendas and coordination with staff and internship program
Maintain and analyze volunteer records and data collection for impact assessment and reporting
Assist with inventory control, including the management of the Tool Shed and other departmental resources
Collaborate on budgeting and operational planning related to volunteer programs and training
Act as liaison to the JAC Wildlife Rehabilitation Center Subcommittee, sharing program updates and initiatives
Plan and support internal and external events, including volunteer recognition events, seasonal fundraisers like Baby Shower and Fill A Nest
Generate and evaluate ideas and procedures to improve operational efficiency and volunteer satisfaction