VoIP Technician (Cloud Voice)

In-Telecom•Louisiana, LA

6d•Hybrid

About The Position

The VoIP Technician is responsible for the installation, programming, deployment, cutover, and support of cloud-based phone system projects built on a NetSapiens platform. This role includes both on-site client work and remote system programming, with responsibility for phone staging, call-flow configuration, structured cabling support, go-live testing, client training, and project documentation. This position requires someone who can work in a project-driven environment, communicate professionally with clients, troubleshoot voice and basic network issues, and help ensure cloud phone deployments are completed efficiently, accurately, and with a strong client experience. This is an in-office role with client site visits as needed.

Requirements

2+ years of experience in telecommunications, VoIP, cloud phone systems, structured cabling, low-voltage, or related networking/telecom work.
Hands-on experience installing, configuring, or supporting business phone systems, cloud voice platforms, or VoIP endpoints.
Basic understanding of VoIP call flows, users, extensions, devices, voicemail, call forwarding, auto attendants, hunt groups, and call queues.
Experience with structured cabling, cable testing, phone deployment, device labeling, and basic low-voltage installation work.
Familiarity with paging systems, fax lines, analog devices, and ATA adapters.
Basic understanding of networking concepts related to VoIP, including IP addressing, DHCP, VLANs, switches, routers, and firewall-related troubleshooting.
Ability to follow project scopes, complete deployment checklists, document work accurately, and enter time daily.
Excellent written and verbal communication skills.
Professional appearance and strong client-facing communication skills.
Ability to work independently in the field while also collaborating with project managers, engineers, and other team members.
Strong troubleshooting skills, attention to detail, and ownership of assigned tasks.

Nice To Haves

5+ years of experience in telecommunications, VoIP installation, cloud phone implementation, or business phone system support.
Experience with NetSapiens or another cloud-based voice platform.
Experience programming users, devices, call queues, auto attendants, schedules, voicemail, call routing, and other hosted voice features.
Experience migrating clients from legacy PBX systems to cloud-based VoIP platforms.
Understanding of QoS, SIP ALG, VLAN tagging, firewall rules, carrier services, number porting, and cutover coordination.
Experience with Yealink, Poly, and other cloud-compatible VoIP phones.
Experience working in ConnectWise or another PSA/project management platform.
Certifications related to VoIP, networking, or telecommunications, such as CompTIA Network+, BICSI, or vendor-specific certifications.
Experience working in a Managed Services Provider or fast-paced project-driven environment.

Responsibilities

Install, configure, program, and deploy cloud-based VoIP phone systems using a NetSapiens platform.
Program users, extensions, devices, call queues, hunt groups, auto attendants, schedules, holiday routing, voicemail, voicemail-to-email, call forwarding, and other hosted voice features.
Stage, provision, label, and test phones prior to deployment, including MAC assignment, user/extension mapping, device templates, and pre-deployment validation.
Support project cutovers and go-live events, including inbound/outbound call testing, E911 validation, fax/ATA testing, paging testing, and user acceptance testing.
Deploy and configure cloud-compatible phone models such as Yealink, Poly, and similar devices.
Set up and troubleshoot paging systems, fax machines, e-fax solutions, analog devices, and ATA adapters.
Perform structured cabling tasks as needed, including running cable, terminating on 66-blocks and 110-blocks, toning/testing cables, labeling, and verifying connectivity.
Assist with basic network troubleshooting related to VoIP services, including VLANs, DHCP, QoS, SIP ALG, switches, routers, and firewalls.
Work on-site at client locations to complete system installations, phone swaps, network integrations, and go-live support.
Collaborate with project managers, engineers, carriers, vendors, and clients to ensure smooth project execution.
Utilize ConnectWise or a similar PSA/project management system to document project progress, configuration details, client-specific call flows, testing results, issues, follow-up items, and time entries.
Provide end-user training on phone system features, voicemail, call handling, and common user functions.
Assist with project closeout by confirming completed scope, updating documentation, and identifying any remaining client needs or follow-up items.
Help improve deployment standards, checklists, and installation processes to increase efficiency and client satisfaction.
Participate in occasional after-hours or weekend cutovers when required by client project schedules.