VOIP Engineer

Lakeview Loan Servicing•Agoura Hills, CA

1d•$75,000 - $130,000•Hybrid

About The Position

VoIP Engineers are responsible for design, implementation, and maintenance of company’s unified communications platforms, ensuring seamless and reliable communication services to support exceptional customer experience. This role involves resolving day-to-day technical issues, addressing support requests, and driving long-term projects to enhance our communication infrastructure. This role is paying between $75,000 to $130,000 with an annual bonus. The role is prefered to be hybrid out of our our Agoura Hills, CA office but can be 100% remote for the right candidate.

Requirements

Bachelor's degree in Computer Science, Electrical Engineering, or a related field is preferred.
3+ years of experience in VoIP engineering and unified communications
Reasonable knowledge of VoIP protocols (SIP, H.323), PBX systems, and call center technologies
Familiarity with scripting languages (e.g., Python, bash)
Experience with UCaaS and CCaaS platforms (e.g., Zoom, Five9, FreeSWITCH)
Strong troubleshooting and problem-solving skills
Excellent communication and collaboration skills

Nice To Haves

Experience with Zoom Phone and Zone Contact Center is a plus.
AWS/Azure cloud experience is a plus.
Knowledge of network protocols (TCP/IP, DNS, DHCP) is a plus.
Relevant certifications (e.g., CCNA Voice, CCNP Collaboration) is preferred.

Responsibilities

Design, configure, and maintain on-premises and/or cloud-based PBX system (UCaaS), including but not limited to user profiles, IVRs, auto attendants, call queues, and endpoint configurations.
Develop and maintain call center setup (CCaaS), encompassing campaigns, ACDs, queues, IVRs, custom reports, etc.
Design, implement, and maintain communication infrastructure platforms and equipment, including media gateways, soft phones, and desk phones.
Troubleshoot and resolve call-related issues, such as connection problems, call drops, quality issues, and one-way audio.
Manage and maintain company phone numbers (DID, TFN) and SIP trunks with VoIP vendors.
Ensure seamless integration with third-party services to enrich call data and provide valuable business insights.
Ensure telecom functionality, including messaging, fax and other services meets business requirements.
Conduct regular system monitoring, maintenance, and upgrades to prevent downtime.
Develop and maintain technical documentation for VoIP systems and processes.