VoIP Engineer

FIT Solutions•Midvale, UT

3d•$80,000 - $90,000•Onsite

About The Position

Our culture is performance-oriented, goals driven, collaborative and fun. Our Engineers work together on all levels of challenges across dozens of clients, which provides each engineer full exposure to different environments and projects. We offer an industry leading salary that is based on experience and generous benefits including health, dental, and vision. FIT Solutions is an innovative national IT Services firm, and we are growing every day. We are focused on creating a culture of elite raving fans for our employees that solves business problems for our clients. We are on a mission to impact the lives touched by technology. We teach and promote individuals to set and achieve their personal, professional, and financial goals through the work we do together. Measuring results against best-in-class businesses, we are focused on hitting targets. We are a humble and adaptable group of people who continue to train, and role play daily in pursuit of our goals. We are a great fit for team members that are aligned and thrive in a fast-paced, results driven environment.

Requirements

Virtualization Technologies (VMWare, Hyper-V, Citrix, etc.)
Windows Server 2008, 2012, 2016 and 2019
Cloud Solutions (Azure, AWS)
Proficient in Active Directory
Desktop support and user support
Windows Client Operating Systems (Window 7, 10)
PSA or RMM experience
Certifications: MCSA, MCP, A+, Network+, CCNA, Security+ VCP (recent certification or recertification)
Self-starter and be able to work independently.
Must have excellent high-level engineering skills.
Customer oriented, solid business acumen and excellent communication skills.
Proven track record of performance against goals year over year.
Knowledge of IT best practices and ability to use best judgement to service clients’ needs.
Ability to effectively communicate both orally and in writing, with all levels of internal and external professionals, especially professionals with non-technical understanding.
Adaptability in various business cultures and environments.
Strong relationship building skills with customers and business partners.

Responsibilities

Serve as a primary engineer rolling out new RingCentral deployments across 38+ Senior Living locations in multiple states.
Provide first line of support for all RingCentral VoIP issues and support.
Be a proactive technical resource, maintaining VoIP and VoIP network-related issues, both onsite and remotely.
Ensure timely VoIP problem resolution with ownership from start to finish.
Work with RingCentral project managers and support teams.
Work with other partners and vendors as needed.
Work with Senior Care community leadership teams on rollout and support.
Diagnose, troubleshoot, and resolve intricate VoIP system problems efficiently and completely.
Contribute to the continuous improvement of client experience by creating and updating documentation and supporting internal and client training initiatives.
Collaborate with other Engineering teams to align technology initiatives.
Install, configure, and maintain VoIP systems, network infrastructure, and related components to ensure optimal performance.
Accurately document work, issues, and outcomes in the ConnectWise ticketing system.
Participate in a shared on-call rotation, ensuring timely support coverage outside of standard business hours.
Perform other duties as assigned.

Benefits

Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)
Options include, PPO, HDHP, HMO and ACO
Multiple carrier options
FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options
$10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up)
Paid holidays
Paid time off
Paid sick leave
Flexible “hybrid” work environment
Retirement plan (401K)
Professional training & development opportunities