VoIP Deployment Technician 1

Pavlov Media Inc•Champaign, IL

21h•Onsite

About The Position

The VoIP Deployment Technician will be our primary point of contact for VoIP Deployments. You will design, administer, maintain, and deploy ATAs, PBX platforms, SIP trunks, E911, and handset devices, demonstrating a good understanding of VoIP, switching, and routing technologies. As a VoIP Deployment Technician, you will collaborate with clients and other departments of Pavlov Media to install and support VoIP solutions. An ideal applicant would have a solid understanding of VoIP and networking technologies and be able to prioritize activities depending on business requirements. This position will include extensive fieldwork and engagement with customers. It is an onsite position.

Requirements

Bachelor’s degree preferred or equivalent relevant work experience
Working knowledge of networking systems
Excellent verbal and written communication skills

Nice To Haves

Working knowledge of VoIP systems, including SIP tracing
Strong analytical and problem‑solving skills
One year or more of experience in VoIP technology roles
Proficiency with Microsoft Office applications, including Visio
Strong time management and multitasking abilities
Ability to adapt quickly to changes in processes, procedures, and priorities

Responsibilities

Set up, design, configure, and install new PBX systems for clients
Travel onsite to install VoIP systems at client locations and provide end‑user training
Provide ongoing VoIP support and troubleshooting for existing clients
Maintain accurate ticketing, documentation, and inventory records for each job
Other duties as assigned