VoIP Administrator/Network Switch Technician

Leader Communications Inc • Abilene, TX

1d

About The Position

The VoIP Technician provides support that consists of routine maintenance, testing, diagnostic fault isolation, problem resolution, activation of features and/or equipment, software configurations and general information on features or capabilities of equipment. Individuals must be able to attain and maintain a valid U.S. Government security clearance (Secret) in order to be retained in the position.

Requirements

• Must have a minimum four (3) years' experience to administer, maintain VoIP phone systems
• Individual must possess a current DoD 8140 certification; CompTIA Security+ certification
• National Security background investigation required, Secret
• Avaya Systems
• STIGs
• Gateways
• Session Border Controllers
• SIP trunks
• IAW
• OEM's
• DoD AF policies and regulations
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
• Ability to communicate effectively with all levels of employees and outside contacts.
• Strong and effective written and verbal communication skills coupled with excellent interpersonal and team skills.
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.

Responsibilities

• Knowledge of telecommunications industry services, solutions and trends.
• Administer, maintain, patch, upgrade, STIG, and program the Government furnished Avaya VoIP equipment while using policies and regulations, and all applicable federal, state, and local laws and regulations.
• Database administration of VoIP phones, software changes to include upgrades, patches, and firmware upgrades, database administration of the gateway-routers to include trunk (PRI) / analog connections, and SIP trunking, configuration management of VoIP infrastructure, and installation of technical refreshes or required upgrades.
• Troubleshooting Voice of Secure Internet Protocol (VoSIP) and other classified voice devices (vIPer, etc.) connected to the VoIP network.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees