Voice & Video Technical Support Specialist

Innovative Systems•Mitchell, SD

39d•Hybrid

About The Position

In this role on the Voice Video Support team, you will be responsible for supporting customers systems and maintaining Voice and Video software applications. This position is available as onsite, hybrid schedule, and remote for the right candidate.

Requirements

Experience with the following software and technologies - Windows operating system, SQL, Linux, Windows Web Servers, Wireshark, network routing, switching, and IP protocols such as TCP, UDP, IGMPv2/3, and similar protocols.
Understanding of Internet standards in the context of server-based applications, such as TCP-IP, DNS, FTP, SSH, HTML, XML, and other protocols.
Proficiency in the installation of various types of data communications, network, PC, and server hardware.
Understanding of Voice Telephony technology, Telephony switching, Voice PBX systems and SIP phone technology.
Understanding of Video codec technology and video analytics.
Background in Cable Head End, HLS and RF, IPTV, and other video operations and video service delivery.
Excellent oral and written communication skills and documentation skills.
Ability to work both independently and in a team environment.
Desire to keep current with the latest state-of-the-art technology in the areas of communications, networking, protocols, hardware, and software.
Background in VoIP, Telecommunications, Information technology, Computer Science, Broadband and Wireless studies are beneficial.

Responsibilities

Assist clients with installing, provisioning and maintaining Innovative Systems Voice and Video IPTV and HLS video streaming products.
Deliver outstanding customer service through timely response and proactive solutions with installing, supporting, and configuring Innovative Systems products.
Diagnose, resolve, and document hardware and software issues promptly and accurately.
Provide end-user training and support where required.
Some travel to client sites is required.

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