Technical Support Specialist

Array Technologies • Chandler, AZ

7d

About The Position

Technical Support Specialist Job Summary: The Technical Support Specialist will be the one our employees turn to for timely, effective and helpful technical IT support. As a key member of the IT Infrastructure team, you will provide first-line assistance to end users’ technical support requests, as you gather information and perform expert trouble shooting. You will also be responsible for installing and/or configuring systems and peripherals. This position may require occasional evening and weekend hours

Requirements

• Associate’s degree in information systems or relevant experience.
• 3+ years of experience with Windows.
• 3+ years of IT Support utilizing ticketing systems.
• 3+ years of experience with Microsoft Office.
• 1+ years of experience with MDM platforms such as JAMF, Intune, and Manage Engine.
• 1+ years of experience supporting conference room equipment and corporate printers.
• Ability to lift up to 50lbs.

Nice To Haves

• Bachelors’ degree in information systems or relevant experience.
• Active Directory and Office 365 experience.
• Ability to foster profession relationships with end-users, management, and executives.
• Passion for continually developing technical skills.
• Commitment to promoting a high standard of customer service.
• Ability to work across multiple organizations in a fast paced, smaller company environment.

Responsibilities

• Act as the first line of support for incoming technical problems/issues.
• Assist with troubleshooting peripherals such as monitors, printers, etc.
• Support AV equipment and conference room equipment.
• Assist with IT projects as needed.
• Create documentation for knowledge base system.
• Help maintain IT equipment inventory.
• Manage and track technical support requests.
• Participate in occasional after-hours technical support.
• Provide input to enhance our technical support needs.
• Attend and participate in regular department meetings.
• Ability to lift up to 50lbs.
• Perform other duties as assigned.

Benefits

• We offer competitive compensation, benefits and wellness programs that align with the local markets where we do business.
• Array Tech, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees