Technical Support Specialist

Autoscribe•Jacksonville, FL

2d•Hybrid

About The Position

PaymentVision, a division of Autoscribe Corporation, delivers secure, reliable payment technology that helps organizations simplify and streamline the way they accept and manage payments. Autoscribe has been a trusted provider in the payment processing industry since 1989, with a long-standing reputation for service, stability, and innovation. We’re seeking a Technical Implementation & Support Specialist to play a key role in onboarding new clients and supporting our growing portfolio of products and services. This position blends technical configuration, implementation project coordination, and advanced troubleshooting, making it ideal for someone who enjoys solving problems, working cross-functionally, and delivering an exceptional client experience. In this role, you’ll work closely with clients, partners, and internal teams to configure PaymentVision solutions, manage secure file transfers and encryption, and resolve complex support issues—helping ensure each client implementation is accurate, timely, and successful.

Requirements

Associate’s degree or equivalent business experience
2+ years of technical help desk support experience
Proficiency with Windows Operating Systems, Microsoft Office, and database tools
Ability to read and develop SQL query statements
Strong organizational skills and ability to manage multiple simultaneous projects

Nice To Haves

Experience in the financial industry and/or ACH payment processing
Strong reconciliation skills
Knowledge of XML
Demonstrated success managing client expectations and needs

Responsibilities

Configure PaymentVision products including PayIVR, PayWEB, WEB Posting, API CIF, and related databases/configurations
Create and modify SSIS packages in Visual Studio for mapping and importing customer information files
Query databases using SQL to support implementations, troubleshooting, and data validation
Monitor file transfers and ensure accurate and secure processing
Manage and create encryption keys as required
Provide technical and payment support via phone and email (as secondary support to Client Support Representatives)
Research, diagnose, and resolve advanced customer issues
Identify urgent issues and escalate appropriately
Track issues and document resolutions clearly and thoroughly
Meet quality metrics related to system changes and updates
Coordinate implementation activities with internal departments and external partners
Manage multiple simultaneous implementation projects with strong organization and attention to detail
Develop training materials and deliver product/service training via teleconference or on-site
Participate in long-term projects as needed