Technical Support Specialist
About The Position
This is a full-time, hybrid (3 days a week in office) position and can be at any of our US based UL Offices. The work hours for this role are Monday - Friday 9:00am/9:30am - 6:00pm EST. Configuration and Troubleshooting: Investigate and troubleshoot system and configuration issues raised by customers or impacting customers. Provide Tier II level assistance to existing customers at critical times of the year. May support multiple products and technology. Advise and assist customers in maintaining their use and configuration of the software solution(s). Configure the system as per defined requirements using the software user interface. Collaboration: Collaborate with other team members on complex issues/requirements. Coach new team members. Participate in brainstorming sessions and contribute with creative ideas. Other responsibilities: Attend customer meetings and calls as and when required. Provide training to customers on existing functionality. Perform additional duties as needed.
Responsibilities
- Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
- Provide Tier II level assistance to existing customers at critical times of the year.
- Advise and assist customers in maintaining their use and configuration of the software solution(s).
- Configure the system as per defined requirements using the software user interface.
- Collaborate with other team members on complex issues/requirements.
- Coach new team members.
- Participate in brainstorming sessions and contribute with creative ideas.
- Attend customer meetings and calls as and when required.
- Provide training to customers on existing functionality.
- Perform additional duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
