Technical Support Specialist

Array Tech • Chandler, AZ

5d

About The Position

Technical Support Specialist Job Summary: The Technical Support Specialist will be the one our employees turn to for timely, effective and helpful technical IT support. As a key member of the IT Infrastructure team, you will provide first-line assistance to end users’ technical support requests, as you gather information and perform expert trouble shooting. You will also be responsible for installing and/or configuring systems and peripherals. This position may require occasional evening and weekend hours

Requirements

• Associate’s degree in information systems or relevant experience.
• 3+ years of experience with Windows.
• 3+ years of IT Support utilizing ticketing systems.
• 3+ years of experience with Microsoft Office.
• 1+ years of experience with MDM platforms such as JAMF, Intune, and Manage Engine.
• 1+ years of experience supporting conference room equipment and corporate printers.
• Ability to lift up to 50lbs.

Nice To Haves

• Bachelors’ degree in information systems or relevant experience.
• Active Directory and Office 365 experience.
• Ability to foster profession relationships with end-users, management, and executives.
• Passion for continually developing technical skills.
• Commitment to promoting a high standard of customer service.
• Ability to work across multiple organizations in a fast paced, smaller company environment.

Responsibilities

• Act as the first line of support for incoming technical problems/issues.
• Assist with troubleshooting peripherals such as monitors, printers, etc.
• Support AV equipment and conference room equipment.
• Assist with IT projects as needed.
• Create documentation for knowledge base system.
• Help maintain IT equipment inventory.
• Manage and track technical support requests.
• Participate in occasional after-hours technical support.
• Provide input to enhance our technical support needs.
• Attend and participate in regular department meetings.
• Ability to lift up to 50lbs.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees