Technical Support Specialist
About The Position
The FareHarbor Technical Support Team is looking for adventure-loving, hard-working, outgoing people who are comfortable with technology to join our Denver, CO office. Our Technical Customer Support team is committed to wowing clients on a daily basis. The accuracy, efficiency, analytical thinking, and personal attention the team gives to every client sets us far apart from other customer support teams in the industry. Our Support Team delights customers by providing personalized, white-glove service around the clock and is committed to providing our clients with the best possible FareHarbor experience.
Requirements
- Fluent in English (both written and spoken)
- Genuinely committed to delivering best in class customer/ technical support.
- Able to work closely and effectively with others.
- Patient, curious, detail oriented and eager to problem solve.
- An excellent verbal and written communicator.
- Shift flexibility with five 8-hour shifts per week (Monday – Sunday).
Responsibilities
- Become an expert FareHarbor user and stay on top of all new feature releases.
- Handle inbound/outbound support issues via emails and phone calls.
- Provide exceptional support by listening, understanding the issue, and problem solving with customers.
- Communicate across teams to ensure client needs are met.
- Provide valuable feedback to the product team.
- Contribute to the FareHarbor help documentation.
- Help develop, improve, and implement standard operating procedures.
Benefits
- Medical, dental + vision coverage
- 26 vacation days, 10 sick days & 12 paid holidays per year
- Global leave benefit
- 22 weeks paid parental leave
- 2 weeks paid grandparent leave
- Extended care and bereavement leave
- Life insurance policy
- 401k + employer matching
- Social hours & events and team-building
- Educational Opportunities
- Wellness benefits (Headspace subscription & wellness webinars)
- Work-from-home assistance
- Hybrid friendly
- Paid volunteer hours
- Salary Range: $21.90/hour + additional compensation opportunities for weekends, plus 10% bonus potential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
