Technical Support Specialist

Default•Yankton, SD

About The Position

Technical Support Specialists regularly diagnose and, with the aid of on-site technicians, remotely remedy equipment performance issues and failures to bring equipment back into specification under the direction of the Product Support / Service Management. The Technical Support Specialist will also work cross-functionally within Astec to assist with problem recognition and resolution, product improvements, technical documentation, and process improvements. The ideal candidate for this role resides in the Yankton, SD, Eugene, OR, or Sterling, IL areas.

Requirements

High school diploma is required; college degree in electrical (or equivalent experience) is a plus.
Minimum 3 years’ experience in construction, manufacturing, or related fields
Knowledge of electrical and electronic circuits
Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
Knowledge of circuitry, pneumatic, hydraulic, and applicable power transmission equipment
Willingness and ability to occasionally travel domestically and internationally.
Excellent communication skills, both oral and written
Basic arithmetic skills, computer skills (Microsoft Office)
Capable to manage conflict and resolve issues most positively for all parties concerned.

Nice To Haves

Prefer 3 years’ experience in the Aggregates, Road Construction, HMA, Concrete, or Combustion Industries

Responsibilities

Provide technical support of certain Astec equipment as part of the 24/7 Astec Technical Assistance Center (ATAC)
Support Quality Improvement Teams efforts to rapidly identify manufacturing, assembly, and design related issues.
Diagnose and resolve complex technical issues remotely leveraging reference materials, software applications, and tools to promote maximum uptime for the customer.
Occasional travel to dealer or customer location for skills development, diagnostics, and dealer assistance
Work cross-departmentally to develop and publish bulletins / technical articles to address common issues with diagnostics, repair, and maintenance.
Maintains positive and professional attitude with customers, co-workers.
Clearly documents technical details in case management system.
Work closely with the functional leadership, Product Support Managers, and office support staff to ensure accurate reports, and associated billing.
Assist in designing and creating training material for other staff members and customers.
Provide formal training to customers, fellow employees in the field or a classroom environment.
Occasional travel to dealer or customer location for diagnostics and dealer assistance
Support Quality Improvement Teams efforts to rapidly resolve manufacturing, assembly, and design related issues.
Good written and oral communication skills.