Voice & Video Specialist - IT Networks

FirstEnergy • Akron, OH

9d • Onsite

About The Position

As part of the Voice & Video Operation team, this role is responsible for the architecture, engineering, design, implementation, operation, maintenance, regulatory compliance, and ongoing reliability of Voice & Video computing devices such as application servers, IP PBX/Telephones, and audio & video conferencing systems. This includes network routing & switching, wireless LAN (802.11x) networks and voice & video services (VoIP, PBX, voice mail, voice recorders, phones, IVR, video, and satellite). The role involves implementing and troubleshooting enterprise Voice-related solutions/incidents/system outages, with a focus on Cisco CUCM and CMS. Strong organizational and communication skills are essential, with an emphasis on customer service, attention to detail, and effective follow-up. The specialist will recommend and integrate new Telecommunication Voice, Video and Cisco Unified Communications technologies, and manage network infrastructure including converged IP networks, Routers, Switches, and Voice Gateways. Participation in LAN projects is required to ensure computing and network architecture solutions are solid, well integrated, and comply with technical strategy. The role supports the operational performance and maintenance of existing Voice and Video systems, as well as the design and delivery of new products/product enhancements. Implementing technical standards and regulatory requirements to Voice and Video systems, and staying current with technology changes and their relationships to emerging business requirements are key aspects. The role leverages Cisco management tools, HP Operations Manager, HP Project and Portfolio Management (PPM), and other tools to monitor, control & track system performance and manage work. Championing safe work practices in accordance with all Corporate policies and making field visits in support of projects, maintenance, or relocations are also part of the responsibilities.

Requirements

• Bachelor or Associates Degree in Computer Science, Telecommunications or related field, or equivalent experience in a network engineering field.
• Professional level knowledge of routing and switching equipment, LAN topologies, network protocols, wireless LAN systems (Cisco wireless a plus), data center networks, and Voice & Video technologies and services (VoIP, PBX, voice mail, voice recorders, phones, IVR, video conferencing systems, and satellite).
• Knowledge of the OSI reference model.
• Possess interpersonal, communications (written & verbal), and presentation skills.
• Minimum of 4 - 7 years professional-level experience required.

Nice To Haves

• CCNA or CCNP a plus.
• CCNP or CCVP preferred.
• Preferred knowledge includes project management concepts & tools, and environmental support systems for supported technology platforms (e.g., HVAC, AC/DC power systems, batteries, generators, etc.).

Responsibilities

• Provide daily and project support for the Voice team in support of platforms and applications delivering data, voice, video, and computing services to FE employees, contractors, and business partners.
• Plan and complete changes in the LAN/data network environment in support of data, voice or video work.
• Responsible for the reliability and availability of data, voice and video systems.
• Works with users and manages the expectations of FE business units.
• Responsible for the disaster recovery preparation and document for these systems.
• Knowledge and full understanding of the operation of the network and the impact of changes follow all applicable policies & procedures to effectively manage risk to FE’s Data Network environments.
• Oversee contractors
• Certify new installations
• Planning and completing supporting changes in the LAN/data network in support of data, voice or video work.

Benefits

• competitive pay plus incentive compensation
• a company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• a choice of medical, prescription drug, dental, vision, and life insurance programs
• skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree