Manager, Networks

The Government of Nova Scotia•Halifax, NS

2d•CA$102,160 - CA$127,700•Onsite

About The Position

At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.

Requirements

Completed post-secondary education in information technology, computer science, business administration, public administration or a related field, plus several years of progressively responsible experience leading technology operations or service delivery. An equivalent combination of education, training and experience will be considered.
Experience leading employees focused on operation and project based work in a complex enterprise environment
Broad knowledge of enterprise technology environments, such as but not limited to: networks, firewalls, servers, storage, databases, telecommunications, data centres, cloud or enterprise applications.
Experience leading the delivery or support of business-critical technology services.
Experience leading projects or initiatives involving multiple teams, partners or service areas.
Strong relationship-building skills and experience working with technical specialists, clients, senior leaders and external service providers.
The ability to explain complex technical or operational information clearly in writing and verbally to both technical and non-technical audiences.

Nice To Haves

Experience leading major-incident response or other coordinated operational response activities.
Knowledge of Information Technology Infrastructure Library, or ITIL, service-management practices.
Experience leading organizational change
Experience supporting technology services in government, health care or another public-sector environment.
Technical experience deploying, maintaining, and managing an enterprise grade network equipment deployment.

Responsibilities

Lead, coach and support multidisciplinary teams responsible for critical infrastructure and enterprise technology services.
Plan and oversee the reliable, secure and sustainable delivery of technology services.
Establish operational priorities and allocate staff, financial and technical resources based on service needs and organisational risk.
Lead service design, transition and continual-improvement initiatives.
Monitor service levels, operational performance, client experience and vendor commitments using meaningful measures and performance indicators.
Lead major-incident response on a required basis, including assessing severity, assembling technical resources, coordinating resolution activities and communicating progress to senior leaders.
Work with clients and technical partners to translate business needs into practical service strategies, solutions and support plans.
Lead cross-functional technology projects and process-improvement initiatives.
Prepare and present briefings, recommendations, presentations and formal communications for varied audiences.
Oversee budgets, procurement activities, contracts and technology assets in accordance with applicable policies and agreements.
Establish clear performance expectations, provide meaningful feedback and support employee learning, development and engagement.
Promote a healthy, respectful, inclusive and collaborative workplace.