Voice Systems Technician - NISSC - CMSFS

Amentum•Colorado Springs, CO

5d•$80,000 - $95,000•Onsite

About The Position

This position supports the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The role involves participating in the design and deployment of enterprise solution architecture, coordinating installations and migrations, and troubleshooting LAN and WAN hardware systems. The technician will meet with IT managers to determine VoIP network needs, analyze existing VoIP networks and computer systems, and develop architecture for future voice/data services. Responsibilities include installing and incorporating network hardware such as IP/PABX communication servers, designing and implementing unified communications capabilities, troubleshooting VoIP network issues, and analyzing/upgrading network security systems and protocols. The role also involves adding network users, managing permissions and accesses, optimizing installations for future expansion, and training staff on network/system protocols. Additionally, the technician will install, remove, maintain, modify, troubleshoot, and repair non-secure voice and/or non-voice communications systems, including intercom, public address, and alarm systems, as well as electronic and electromechanical telephone key systems/PABXs and terminal/communications equipment. This includes running cables and configuring equipment for telephone sets and non-voice circuits, as well as configuring, optimizing, fine-tuning, and monitoring system operating software/hardware. The position also requires performing all functions to support the Land Mobile Radio program on site.

Requirements

Current DoD IAT Level II or higher (CompTIA Security+ ce).
Active Top Secret Clearance with SCI eligibility.
1.5 years of directly related experience.
3 years or more of general work history.
Must have a high school diploma or GED.
Previous experience working as a VSS/VoIP Systems Analyst/Technician.
Familiarity in providing support to monitor, install, and perform maintenance on VSS/VoIP, hardware/software, networks, and equipment (i.e., servers, voice mail, etc.) applicable to VSS/VoIP.
Ability to work shifts in support of 24x7 operations when required.
Familiarity in VSS/VoIP systems/IP Protocols (i.e., LAN and WAN systems).
Familiarity in performing Cyber Security/Hardening tasks.
Familiarity with Land Mobile Radio configuration/deployment/sustainment.

Nice To Haves

Experience with VSS/VoIP operations planning/management in a real-time support environment.
Experience with Land Mobile Radio configuration/deployment/sustainment.
Ability to prepare, objectively review, and deliver technical presentations.
Experience with technical knowledge capture, training, and certification of personnel.
Good project management skills.
Experience interfacing with DoD/Governmental customers at very high levels.
Ability to work independently and make decisions requiring personal judgment.

Responsibilities

Participate in design/deploy enterprise solution architecture, coordinate installations and migrations.
Troubleshoot LAN and WAN hardware systems and respond to customer inquiries.
Meet with IT managers to determine the contract/Government VoIP network needs.
Analyze existing VoIP networks/computer systems.
Develop architecture for voice/data (future) services.
Install/incorporate network hardware including IP/PABX communication servers.
Design/implement communications unified capabilities.
Troubleshoot VoIP network issues.
Analyze/upgrade network security systems and protocols.
Add network users and manage contract/Government permissions/accesses.
Optimize installations for future expansion.
Train staff on network/system protocols.
Install, remove, maintain, modify, troubleshoot, and repair non-secure voice and/or non-voice communications systems including intercom and public address systems, alarm systems, and electronic and electromechanical telephone key systems/PABXs; terminal and communications equipment, including line drivers.
Run cables, key cables, or house wire to all telephone sets, terminal connectors, lugs, pins, or screws, associated with key telephone equipment and/or terminating equipment for non-voice circuits.
Configure, optimize, fine-tune, and monitor system operating software/hardware.
Perform all functions to support Land Mobile Radio program on site.