Voice System Administrator (SA1) (Government)

AT&T•Columbia, MD

8d•Onsite

About The Position

AT&T Global Public Sector is seeking a Voice System Administrator to support mission-critical communications in a government contract environment. This role provides hardware engineering expertise to analyze, design, and support complex voice and network systems that require high reliability, security, and performance. The ideal candidate will troubleshoot and resolve complex hardware and architecture issues while ensuring systems meet strict contractual and operational requirements in support of government missions. The Voice System Administrator provides hands-on hardware engineering and system support for mission-critical voice and network environments in support of government customers. This role is responsible for deploying, maintaining, and supporting complex hardware systems while ensuring solutions meet operational, contractual, and user requirements. This position requires a disciplined technical professional capable of operating in structured, compliance-driven environments while supporting high-availability government systems.

Requirements

A minimum of five (5) years of experience as a Systems Administrator supporting programs and contracts of similar scope, type, and complexity is required.
A Bachelor’s degree in Computer Science, Information Assurance, Information Systems Security Engineering, or a related discipline from an accredited college or university is required. Five (5) additional years of Systems Administration experience may be substituted in lieu of a Bachelor’s degree.
DoD 8570 IAT Level II certification is required.
Demonstrated experience supporting Cisco Unified Communications environments, including CUCM, CMS, UCCX, and Unity.
Strong understanding of networking fundamentals.
Must possess excellent communication, interpersonal, and leadership skills, with the ability to collaborate effectively across multidisciplinary teams.
Proven ability to coordinate with project management, security, asset management, and customer support teams to resolve technical issues and manage system initiatives.
Strong analytical, decision-making, and conflict-resolution skills are required to support complex, mission-critical environments.
TS/SCI with polygraph clearance is required.

Nice To Haves

Experience with E911 systems and voice teleconferencing technologies is highly desirable.

Responsibilities

Provide preventative and remedial hardware maintenance to ensure system reliability and availability.
Deploy, install, and implement hardware solutions in operational environments.
Analyze documented and derived system requirements to prepare hardware specifications.
Conduct site surveys to assess technical readiness and infrastructure needs.
Develop engineering plans and site Technical Design Packages (TDPs).
Configure and document computers, networking devices, servers, storage systems, and peripheral equipment.
Prepare site installation documentation, test plans, and test reports.
Identify system issues, validate root causes, and ensure solutions fully satisfy user and mission requirements.
Prepare reports and recommendations related to existing and emerging hardware technologies.
Contribute hardware engineering input to overall system design, including end-user devices, servers, networking components, data storage, and specialized processors.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone