System Administrator

Set of X • Columbia, MD

7d

About The Position

In this role, you will provide comprehensive support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems. You will manage IT system infrastructure, including client/server/storage/network devices, mobile devices, and associated processes, ensuring operational reliability and performance. You will provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution, and coordinate escalations while communicating status updates to agency management and internal customers. You will configure and manage UNIX and Windows operating systems, install and load operating system software, troubleshoot and maintain system integrity, configure network components, and implement enhancements to improve reliability and performance. Additionally, you will optimize system operations, conduct capacity analysis and planning, and provide detailed analysis and feedback for escalated issues.

Requirements

• Strong experience with IT systems administration, configuration, and daily operational support.
• Expertise in troubleshooting client/server/storage/network devices, mobile devices, and IT infrastructure components.
• Proficiency in managing UNIX and Windows operating systems, including installation, configuration, and optimization.
• Experience with system security, including container security, virtual machine security, security boundary enforcement, and security reporting tools.
• Experience with infrastructure tools such as ELK, Tripwire, VMware, and RedHat SELinux security tool suite.
• Strong problem-solving skills, attention to detail, and ability to work independently or collaboratively.
• Ability to communicate technical information clearly to internal customers and management.
• TS/SCI clearance with polygraph is required.

Responsibilities

• Provide comprehensive support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems.
• Manage IT system infrastructure, including client/server/storage/network devices, mobile devices, and associated processes, ensuring operational reliability and performance.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution.
• Coordinate escalations while communicating status updates to agency management and internal customers.
• Configure and manage UNIX and Windows operating systems.
• Install and load operating system software.
• Troubleshoot and maintain system integrity.
• Configure network components.
• Implement enhancements to improve reliability and performance.
• Optimize system operations.
• Conduct capacity analysis and planning.
• Provide detailed analysis and feedback for escalated issues.

Benefits

• Health, Dental, and Vision Insurance
• Life and Disability Insurance
• 401(k) Plan with generous employer contribution
• Paid Time Off
• Technology Refresh or year-end bonus
• Training and Professional Development ($5,250 annual budget for education, certifications, professional memberships, or student loan repayment)
• Stock Plan (yearly stock grant)
• Flex Leave and Exchange Plan (up to 8 weeks off or sell back unused time for double value)
• Virtual Office Compensation (monthly reimbursement for cell phone and internet services)
• Fringe Benefit Mall (perks like Uber rides, beer of the month club, Amazon Prime, Hello Fresh)
• Profit-Sharing Cash Bonus
• Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Senior