Voice Services Business Analyst (Associate)
ITR Group•Minneapolis, MN
•Hybrid
About The Position
As a Voice Services Business Analyst, you will join the Technology Services team. You will support the enterprise voice and unified communications environment by providing business analysis, operational support, and administration of voice technologies. This position supports a comprehensive voice service solution for users.
Requirements
- Enjoy helping others and meeting customer expectations.
- Ability to work effectively with a range of resources, both onshore and offshore.
- Resourceful and committed to providing solutions to business needs.
- Superior written and verbal communication skills.
- Strong organizational skills with the ability to manage priorities and meet deadlines.
- 2-5 years of experience preferred.
Responsibilities
- Contribute to the overall success of the Phone Services offering by providing a superior customer service experience and support throughout the onboarding process.
- Collect and document business and technical requirements to set up voice services for offices.
- Serve as a primary contact for customers onboarding to Voice Services and act as an escalation point for customer service issues when necessary.
- Identify and drive opportunities to improve the overall end-to-end service experience through onboarding, training, support, and documentation.
Benefits
- medical
- dental
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
