5+Yrs Voice and Data Communications Engineer(In Person interview )
About The Position
As part of the OCFO technology team, this position is responsible for providing support to internal and remote users by installing, configuring, and upgrading OCFO telecommunication products, including Avaya, CISCO, Aspect Unified Communication, Webex Audio\Video conferencing, VoiP, SIP, analog lines, eFax, and mobile devices. This role serves as the first point of contact for customers seeking Telecom related technical assistance over the phone or email. The engineer will be responsible for monitoring and maintaining the OCFO Voice Network, reporting issues to the Telecom ISP/Cloud Hosting Vendor (OCTO) using the remedy Portal ticketing system, and working with the Telecommunications Partner (Aspect) on upgrades and patch management of voice products. Additionally, the role involves managing Helpdesk Tickets of Telecom related issues using Zendesk, configuring new hires user profiles, updating equipment inventory documentation, maintaining voice network cabling closets, performing technology refreshes and mobile device iOS updates, documenting work activities, and participating in the development of documentation for the Telecom infrastructure and practices. The engineer will also participate in meetings as required and directed to ensure clear communication within IT Operations and perform asset installations and moves according to OCFO IT Operation processes. This position provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing, and maintaining large communications networks. It ensures adequate planning for building communications spaces and media pathways to meet industry standards, and develops, operates, and maintains voice, wireless, video, and data communications systems, performing complex engineering or analytical tasks within the communications function.
Requirements
- 1-5 years of experience developing, operating and maintaining voice, wireless video, and data comm. Systems
- 1-5 years of experience providing direction for communications activities related to large comm. networks
- Troubleshoot daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data \ voice ports
- Proven experience with telecom system PBX\ACD\UIP
- Proven experience in asset management in the areas of hardware and software
- Good technical understanding of network, telecommunications, and mobile devices
- Proven experience with Call Center Environment
- Bachelor’s degree in IT or related field or equivalent experience
Responsibilities
- Installing, configuring, and upgrading OCFO telecommunication products, including Avaya, CISCO, Aspect Unified Communication, Webex Audio\Video conferencing, VoiP, SIP, analog lines, eFax, and mobile devices.
- Serving as the first point of contact for customers seeking Telecom related technical assistance over the phone or email.
- Monitoring and maintaining of OCFO Voice Network and reporting issues to Telecom ISP/Cloud Hosting Vendor (OCTO) using remedy Portal ticketing system.
- Working with Telecommunications Partner (Aspect) on upgrades and patch management of voice products.
- Managing Helpdesk Tickets of Telecom related issues using Zendesk.
- Configuring new hires user profiles for Voicemail and Display name change on desk phones in timely manner.
- Updating Equipment Inventory documentation of the telephony infrastructure and Voice network infrastructure.
- Maintaining Voice network cabling closets and cable location inventory.
- Performing technology refreshes, mobile devices iOS update in accordance with OCTO AirWatch policy.
- Documenting work activities into meaningful incidents or tasks in the Zendesk system.
- Performing all duties in accordance with OCFO policies and procedures.
- Maintaining inventories of all OCFO Telecom assets using the FCMS inventory and Verizon Portal to secure assets.
- Participating in the development of the documentation of Telecom infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.
- Participating in meetings as required and directed to insure clear communication within IT Operations.
- Installing and moving assets as required according to OCFO IT Operation processes.
- Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks.
- Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.
- Develops, operates, and maintains voice, wireless, video, and data communications systems.
- Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
