Voice Admin- A

TEKsystems•San Antonio, TX

4d•$40 - $52•Remote

About The Position

The candidate takes initiative and is detail-oriented. They proactively identify billing discrepancies, follow through on carrier disputes, and manage their own workload with minimal supervision. The candidate is a strong communicator who can translate complex invoice and carrier data into plain language for internal customers and feels comfortable working with telephony carriers on changes and disputes. The candidate has strong Excel skills. They are comfortable in Excel, building and maintaining audit workbooks, pivot tables, and lookups to track invoice variances, mobile device inventory, and carrier contract details.

Requirements

Experience managing telecommunications invoices, expense management, or carrier billing
Experience supporting enterprise wireless environments (AT&T, Verizon, T-Mobile, etc.)
Experience working with telecommunications carriers to resolve billing, provisioning, and service issues
Advanced Microsoft Excel skills, including PivotTables, XLOOKUP/VLOOKUP, reporting, and data analysis
Experience maintaining telecommunications inventory and documentation
Strong customer service and communication skills with the ability to work effectively across technical and non-technical teams
Experience identifying cost savings and improving operational processes

Nice To Haves

Experience with carrier circuit administration or telecommunications inventory management is a plus.

Responsibilities

Audit and reconcile 40+ monthly carrier invoices across AT&T and other telecom vendors as they come in.
Audit the corporate mobile fleet (600 phones, hotspots, and tablets). Identify unused or orphaned lines, devices with no active user, and plans that can be right-sized or disconnected.
Work with AT&T to process disconnects, plan changes, and contract simplifications resulting from the audit.
Develop and maintain reporting dashboards and Excel reports to track telecommunications spend, inventory, billing trends, carrier performance, and realized cost savings.
Maintain carrier contract documentation, including contract terms, renewal dates, service agreements, pricing schedules, and supporting documentation.