Vocational Trainee -- Market Cafe

WellPower - Vocational Trainee Work Experience•Denver, CO

13d•Onsite

About The Position

WellPower provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This Vocational Trainee position is part of the Customer Service Experience Program – 2Succeed, supervised by Candice Vigil, and will be located at the Next Chapter Market Café. The shift is Monday-Friday, 10 am-2 pm, with a pay rate of $19.29/hr. The program aims to develop professional and empathetic communication skills, crisis management, customer service etiquette, and confidence in communicating challenges and ideas. Trainees will learn to manage inventory, handle cash transactions, maintain accurate records, operate new equipment, and ensure a safe environment for themselves and others. They will also learn the importance of PHI confidentiality, care for community members' practical needs, articulate protocols, answer questions, and provide ethical customer service. The program has a training phase of 4-6 months, a proficiency phase of 5-7 months, and completion of vocational employment in 8-10 months. Tuberculosis (TB) screening and testing are required prior to hire and must be maintained during employment.

Requirements

Ability to occasionally lift up to 50 pounds
Ability to maintain a friendly and professional demeanor
Ensure HIPPA confidentiality standards
Willingness to learn
Tuberculosis (TB) screening and testing, is required and must be completed prior to hire ( i.e., preplacement), and maintained during employment

Responsibilities

Develop professional and empathetic communication skills
Gain tools to remain calm and respond during a “crisis” (a situation is escalating; a person is upset or there is a medical emergency etc.)
Learn and practice proper customer service etiquette
Gain confidence in communicating challenges and ideas to co-workers, supervisors and managers
Communicate tardiness and absences in a timely manner by calling the front desk and direct supervisor
Communicate with fellow coworkers and supervisors in a professional and mindful manner
Communicate to supervisor when supplies run low and need to be ordered
Address the needs of people we serve in an effective and compassionate manner
Gain inventory, cash handling and documentation skills
Handle purchase transactions
Inventory products
Keep accurate records
Learn use of new equipment
Maintain sense of safety for one’s self and others
Communicate needs of safety to fellow coworkers and supervisors
Address safety concerns regarding others present in and outside of the building
Communicate needs complaints to immediate supervisor should any medications be found, slips, trips, falls, or sticks
Learn the importance of and maintain PHI confidentiality at all times
Care for practical needs of our community members while they are provided services
Articulate our protocols
Provide answers to various questions from the people we serve and/or direct them towards the best person who can provide an answer
Conduct equal and honest customer service and processing of items purchased
Provide consistent and fair distribution of products and shopping opportunity for all community members
Communicate any unethical behaviors to direct supervisor or manager
Maintain a professional work environment
Practice attentiveness to the needs of customers
Assist with finding desired products
Assist new members in understanding our Sally’s and Market Cafe services
Uphold and communicate ethical standards of practice