Vocational Trainee -- Customer Service Experience Program - Next Chapter

WellPower•Denver, CO

1d•Onsite

About The Position

This Vocational Trainee position is part of the Customer Service Experience Program - Next Chapter. The shift for this role is Monday-Friday, 12pm-4:30pm. Throughout this program, trainees will gain valuable learning objectives and competencies in professional communication, computer and office organizational skills, maintaining safety, and caring for practical program needs.

Requirements

The ability to occasionally lift up to 50 pounds.
Ability to maintain a friendly and professional demeanor.
Ensure HIPPA confidentiality standards.
Willingness to learn.

Responsibilities

Develop professional and empathetic communication skills, including maintaining a professional work environment, gaining confidence in communicating challenges and ideas, learning proper phone etiquette, and multitasking.
Create support for individuals by responding to questions or directing them to the appropriate person, addressing needs effectively and compassionately, and gaining tools for conflict resolution and crisis management.
Communicate tardiness and absences in a timely manner to the front desk and direct supervisor.
Gain computer and office organizational skills, including familiarity with Microsoft Office, typing, email, attaching documents, and managing the staff library and bulletins.
Maintain a sense of safety for oneself and others by communicating safety concerns and learning about HIPAA standards, confidentiality, dual relationships, boundaries, and trauma-informed care.
Communicate needs and/or complaints to the immediate supervisor regarding medications, slips, trips, falls, or sticks.
Care for practical program needs by addressing priorities at the front desk and administrative office, building organizational skills with tasks like filing, collating, faxing, scanning, and printer troubleshooting.
Gain confidence with mail handling and maintaining staff mailboxes.
Articulate structure to downtime with additional program projects.
Conduct miscellaneous tasks as needed.