Vocational Trainee -- Customer Service Experience Program - Next Chapter

WellPower - Vocational Trainee Work Experience•Denver, CO

11h•Onsite

About The Position

This Vocational Trainee position is part of the Customer Service Experience Program - Next Chapter, designed to help individuals develop essential professional skills. The program focuses on enhancing communication abilities, gaining proficiency in computer and office organization, ensuring safety, and managing practical program needs. It includes structured training, aiming for proficiency within 5-7 months and completion of vocational employment within 8-10 months.

Requirements

The ability to occasionally lift up to 50 pounds
Ability to maintain a friendly and professional demeanor
Ensure HIPPA confidentiality standards
Willingness to learn

Responsibilities

Develop professional and empathetic communication skills
Maintain a professional work environment
Gain confidence in communicating challenges and ideas to co-workers, supervisors and managers
Learn and practice proper phone etiquette
Learn multitasking skills by managing phones calls, responding to questions and/or comments from visitors, staff, or clients, and balancing miscellaneous projects
Create support to individuals with responses to various questions and/or direct them towards the best person who can provide a response
Address the needs of people we serve in an effective and compassionate manner
Gain tools to provide conflict resolution to individuals
Gain tools to remain calm and respond during a “crisis” (a situation is escalating; a person is upset or there is a medical emergency etc.)
Communicate tardiness and absences in a timely manner by calling the front desk and direct supervisor
Gain software skills by getting familiar with Microsoft Office, and utilizing the functions of computers to be proficient in typing, email, attaching documents, flyers, miscellaneous signs, etc.
Uphold the staff library for books to support staff with additional information to provide individuals with resources
Create and manage bulletins to provide information for individuals
Communicate safety concerns regarding others present and around building
Learn the importance of HIPAA standards/confidentiality/dual relationships/boundaries/trauma informed care
Communicate needs and/or complaints to immediate supervisor should any medications be found, slips, trips, falls, or sticks
Address priorities vs. later tasks regarding the front desk and administrative office
Build organizational skills with tasks of filing, collating, projects with faxing, scanning, loading paper, replacing toner, making copies/projects for meeting, classes or groups, and troubleshooting when the printers are malfunctioning, etc.
Gain confidence with mail handling through interoffice or regular U.S. postal mail, as well as maintaining staff mailboxes
Articulate structure to down time with additional program projects
Conduct miscellaneous tasks, when needed