Vocational Supervisor -Onsite

Equus•New York, NY

1d•Onsite

About The Position

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Requirements

Bachelor's Degree or higher in social services or a related field such a psychology, vocational rehabilitation, or occupational rehabilitation and four years direct customer service experience providing case management in a clinical or social service environment plus two years of supervisory experience, or an equivalent combination of education and experience.
Experience in a fast-paced, team environment that is performance driven.
Exceptional customer service and engagement skills; prefer training or experience in motivational interviewing and care management techniques.
Excellent organizational skills and strong attention to detail.
Experience with publicly-funded programs; Temporary Assistance for Needy Families experience preferable.
Experience in assessing the need for and making reasonable accommodations for customers.
Knowledge of laws and regulatory requirements related to program responsibilities.

Nice To Haves

training or experience in motivational interviewing and care management techniques

Responsibilities

Oversee and maintain accurate client tracking, including timekeeping, retention milestones, PACS, assessments, administrative and related tasks.
Ensure client case management files are properly assembled and maintained.
Ensure that each client receives quality job placement preparation, training, and educational referrals.
Attend required meetings and apprise staff of discussions held at these meetings.
Track and report productivity; develop and implement improvement plans as needed.
Oversee staff responsible for assessments, retention, timekeeping, administrative functions, and training to support clients’ pursuit of Individual Vocational Assessment Plan (IVAP) activities and goals.
Work with individuals to promote strengths and identify areas for growth.
Act as a liaison with onsite/integrated partners, and other WeCARE units regarding overall client services.
Create and/or implement department-specific trainings designed to keep all employees current on industry standards and best practices.
Understand and follow all HRA and WeCARE policies and procedures.
Motivate and train staff to provide exceptional service to clients, and to meet program goals.