Vocational Rehabilitation Case Coordinator (UMP)
About The Position
The Division of Rehabilitation Services (DRS), within the Illinois Department of Human Services, is seeking a self-motivated and detail-oriented Vocational Rehabilitation Case Coordinator with strong communication skills. DRS assists people with disabilities in achieving goals related to employment, education, and independent living. This position coordinates customer case records and documents in a field office in support of service delivery for the Bureau of Customer and Community Field Services/Vocational Rehabilitation Program. The role performs keyboarding and routine clerical work to secure and maintain sensitive electronic and hardcopy case files and documentation, and to facilitate the purchase and delivery of services in accordance with federal, state, and agency rules, regulations, policies, procedures, and operating practices. The coordinator uses the agency case management system, monitors customer case status, prepares annotated reports for counselors, and interacts with field-office staff and internal and external customers in person, by phone, and by email.
Requirements
- Knowledge, skill, and mental development equivalent to completion of four years of high school.
- Two years of clerical-related experience demonstrating working-level proficiency and accuracy in keyboarding functions.
- Ability to travel for training.
- For qualifying state employees in the Upward Mobility Program, combinations of specific proficiency tests and training programs may be completed to obtain a certificate of proficiency in lieu of the stated class requirements.
Responsibilities
- Serve as a Vocational Rehabilitation Case Coordinator.
- Meet routinely with counselors to review case-management activities and problems encountered.
- Assist applicants, program participants, family members, guardians, caregivers, vendors, and referring agencies in understanding program rules, policies, eligibility criteria, and other aspects of the vocational rehabilitation program.
- Triage and prioritize incoming mail, email, phone calls, voicemail, and drop-in customers.
- Meet with Vocational Rehabilitation Program staff and/or the office supervisor to plan or discuss general casework activities.
- Coordinate customer case records and documentation, including sensitive electronic and hardcopy files.
- Use the agency case-management system, monitor customer case status, and prepare annotated reports for counselors.
- Perform other duties as required or assigned that are reasonably within the scope of the position.
Benefits
- Pension program
- Group health, life, dental, and vision insurance
- Three paid personal business days annually
- Twelve paid sick days annually, with carryover
- 10–25 days of paid vacation annually, with 10 days in the first year of employment
- 13 paid holidays annually, and 14 in even-numbered years
- Flexible work schedules when available and dependent on position
- 12 weeks of paid parental leave
- Deferred compensation supplemental retirement plan
- Optional pre-tax medical care and dependent care assistance plans
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill training/apprenticeship benefits eligibility for qualifying veterans
- Commuter Savings Program for Chicago employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
