Vocational Rehabilitation Case Coordinator (UMP)
About The Position
The Division of Rehabilitation Services (DRS), the state’s lead division serving people with disabilities, is committed to diversity, equity, inclusion, accessibility, and racial justice. Its mission is to assist individuals with disabilities in achieving their goals of employment, education, and independent living. The Vocational Rehabilitation Case Coordinator coordinates customer case records and documents in a field office related to service delivery in the Bureau of Customer and Community Field Services/Vocational Rehabilitation Program. The role performs keyboarding and routine clerical work to secure and maintain sensitive electronic and hardcopy case files, records, and documentation, and to facilitate the purchase and delivery of services in accordance with federal, state, and agency rules, regulations, policies, procedures, and current operating practices. The coordinator works with the agency case management system, monitors customer case status, prepares annotated reports for counselors, and interacts with field office staff and internal and external customers in person, by phone, and by email. The agency seeks a self-motivated, detail-oriented individual with strong communication skills. The position is based at the Rock Island headquarters. A hybrid schedule may be available, but reporting to headquarters is required as needed based on operational requirements. Work hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch. Travel for training is required.
Requirements
- Knowledge, skill, and mental development equivalent to completion of four years of high school.
- Two years of clerical-related experience demonstrating working-level proficiency and accuracy in keyboarding functions.
- Ability to travel for training.
Responsibilities
- Serve as a Vocational Rehabilitation Case Coordinator.
- Meet routinely with counselor(s) to review case management activities and problems encountered.
- Assist applicants, program participants, family members, guardians, caregivers, vendors, and referring agencies in understanding program rules, policies, eligibility criteria, and other aspects of the vocational rehabilitation program.
- Triage and prioritize incoming mail, email, phone calls, voicemail, and drop-in customers.
- Meet with Vocational Rehabilitation Program staff in the office and/or the office supervisor to plan or discuss general casework activities.
- Coordinate customer case records and documentation, including sensitive electronic and hardcopy files.
- Perform keyboarding and routine clerical tasks supporting case documentation and the purchase and delivery of services.
- Use the agency case management system, monitor customer case status, and prepare annotated reports for counselors.
- Perform other duties as required or assigned that are reasonably within the scope of the listed duties.
Benefits
- Pension program
- Competitive group insurance benefits, including health, life, dental, and vision insurance
- Three paid personal business days annually
- Twelve paid sick days annually, with sick days carrying over from year to year
- Ten to 25 days of paid vacation annually, with 10 days in the first year of employment
- Thirteen paid holidays annually and 14 in even-numbered years
- Flexible work schedules when available and dependent on position
- Twelve weeks of paid parental leave
- Deferred Compensation Program, a supplemental retirement plan
- Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill training/apprenticeship benefits eligibility for qualifying veterans
- Five percent salary differential for bilingual positions
- Commuter Savings Program for Chicago employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
