Vocational Rehabilitation Assistant 1/2 (PCN 05-2005)

State of Alaska•Anchorage, AK

9d•$11 - $13•Hybrid

About The Position

This recruitment is for a Vocational Rehabilitation Assistant 1/2 located in Anchorage. The position is in the General Government Unit (GGU) at a Range 11/13. The Vocational Rehabilitation Assistant (VRA) will directly assist clients by scheduling appointments and conducting in-office meetings. The VRA will solicit information from clients and maintain detailed records. Additionally, they will assist with the purchase of services and equipment for clients. The VRA will be required to maintain current knowledge on a wide variety of vocational rehabilitation services, including employment opportunities, medical resources, training/education opportunities, and other rehabilitation-related subjects. This individual is to provide paraprofessional administrative and technical support to counselors and evaluators by performing routine, on-going assignments which focus on carrying out substantive technical aspects of vocational rehabilitation services to individuals with disabilities. The mission of Vocational Rehabilitation is to assist individuals with disabilities obtain and maintain competitive employment.

Requirements

Competencies in Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Competencies in Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Competencies in Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Competencies in Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Competencies in Oral and Written Communication: Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Any combination of education, training, and/or experience providing clerical support to a business or organization and/or providing assistance, information, and services to customers, or the general public that included explaining services or requirements, eliciting information or conveying procedures or requirements.
Competencies in Accountability: Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.
Competencies in Listening: Receives, attends to, interprets, and responds to verbal messages and other cues such as body language in ways that are appropriate to listeners and situations.
Competencies in Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Competencies in Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
Any combination of post-secondary education and/or experience providing technical and/or administrative support in the delivery of vocational rehabilitation services or closely related social or disability services.
Alaska Residency Requirements must be met.
Must answer Supplemental Questions.
Must certify legal right to accept employment in the United States.

Nice To Haves

Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
Successful completion of a course of developmental training under a formally established Vocational Rehabilitation Assistant flexible staffing training plan with the State of Alaska.

Responsibilities

Assisting clients, including scheduling appointments and conducting in-office meetings.
Soliciting information from clients and maintaining detailed records.
Assisting with the purchase of services and equipment for clients.
Maintaining current knowledge on a wide variety of vocational rehabilitation services, including employment opportunities, medical resources, training/education opportunities and other rehabilitation-related subjects.
Providing paraprofessional administrative and technical support to counselors and evaluators.
Performing routine, on-going assignments which focus on carrying out substantive technical aspects of vocational rehabilitation services to individuals with disabilities.