VOA Customer Service Rep

Westgate Resorts•Ocoee, FL

20h•Onsite

About The Position

Responsible for booking reservations, selling upgrades and travel protection, collecting on delinquent balances, and providing customer service for owners of Vacation Traveler Packages. As a VOA Customer Service Representative, you will: Interact with trial owners in a mostly outbound and occasional inbound environment. Assist guests in upgrading and buying Vacation Traveler packages. Handles the first interaction with Vacation Traveler Owners attempting to resolve delinquency. Work with the trial owners ensure customer satisfaction and reduce cancellations. Maintains the Fair Debt Collections Practices Act (FDCPA) standards and departmental procedures. Consistently meet metrics and goals.

Requirements

High school diploma or general education degree (GED) required
Six months to one year of customer service experience is required
Strong verbal and written communication skills to interact with guests and resolve any challenges that may arise with Owners of Vacation Traveler packages
Strong time management skills to remain organized, work well under pressure, multitask, and maintain a patient and courteous tone with Owners

Nice To Haves

Call center, hospitality or timeshare experience is a plus
Bilingual (English/Spanish) is a plus

Responsibilities

Booking reservations
Selling upgrades and travel protection
Collecting on delinquent balances
Providing customer service for owners of Vacation Traveler Packages
Interacting with trial owners in a mostly outbound and occasional inbound environment
Assisting guests in upgrading and buying Vacation Traveler packages
Handling the first interaction with Vacation Traveler Owners attempting to resolve delinquency
Working with trial owners to ensure customer satisfaction and reduce cancellations
Maintaining the Fair Debt Collections Practices Act (FDCPA) standards and departmental procedures
Consistently meeting metrics and goals

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact