VMware Platform Operations Engineer (Level II, Senior, Lead) (RapidScale)

Cox Enterprises • Raleigh, NC

2d • Hybrid

About The Position

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. The VMware Platform Operations Engineer is a key technical contributor within the T3 support organization, responsible for supporting and operating RapidScale’s VMware-based cloud platforms. This role spans incident response, platform operations, and continuous improvement across compute, networking, and storage layers. This position is open across Level II, Senior, and Lead levels, with leveling determined based on experience, technical depth, and ability to operate in complex, production environments. This role requires strong VMware expertise, the ability to operate under pressure, and a continuous improvement mindset within a high-availability, customer-facing environment.

Requirements

• Bachelor’s degree in a related discipline and 2 years of experience in a related field Or a master’s degree with up to 2 years of experience Or 6 years of relevant professional experience (Level II)
• Bachelor’s degree in a related discipline and 4 years of experience Or a master’s degree with 2 years of experience Or PhD with up to 1 year of experience Or 8 years of relevant professional experience (Senior)
• Bachelor’s degree in a related discipline and 6 years of experience Or a master’s degree with 4 years of experience Or PhD with 1 year of experience Or 10 years of relevant professional experience (Lead)
• Hands-on VMware vSphere experience in enterprise environments
• Experience troubleshooting production VMware environments
• Familiarity with NSX-T networking concepts
• Exposure to vSAN and storage operations
• Experience working in high-availability, production environments
• Strong problem-solving and troubleshooting skills
• Proven ability to independently resolve P1 and P2 incidents (Senior and Lead)
• Deep expertise in NSX-T including micro-segmentation, routing, and edge services (Senior and Lead)
• Hands-on vSAN design and operations (Senior and Lead)
• VMware Cloud Foundation lifecycle and operations experience (Senior and Lead)
• Strong scripting and automation skills including PowerCLI, Ansible, Python, or Terraform (Senior and Lead)

Nice To Haves

• VCP-DCV
• VCAP-DCV (Deploy or Design) strongly preferred for Senior and Lead
• NSX-T certification (VCP-NV or VCAP-NV)
• VMware Cloud Foundation or Aria Suite experience
• Familiarity with ITSM processes including SLA, change, and problem management
• Experience with enterprise storage vendors such as NetApp, Pure Storage, or Dell EMC
• Exposure to DevOps or GitOps practices
• Experience with enterprise backup solutions such as Veeam and VMware VADP

Responsibilities

• Support resolution of escalated VMware incidents across production environments
• Participate in P1 and P2 incident response, contributing to troubleshooting and resolution
• Lead incident bridge calls and coordinate cross-functional response (Senior and Lead)
• Own escalation management and drive critical incidents to resolution (Lead)
• Contribute to and author root cause analysis reports
• Execute changes within VMware environments including cluster updates, patching, and configuration changes
• Support vSphere, NSX-T, vSAN, and VMware Cloud Foundation environments
• Perform advanced operations across compute, storage, and networking layers
• Lead design validation, architecture alignment, and complex platform changes (Senior and Lead)
• Own lifecycle management, patching strategy, and maintenance coordination (Lead)
• NSX-T operations including segmentation, routing, and edge services
• Perform vSAN operations including health checks, storage policy management, and performance tuning
• Assist in multi-site and hybrid cloud configurations
• Lead advanced NSX-T design and multi-site networking strategies (Lead)
• Execute and maintain automation scripts and tooling
• Contribute to automation frameworks using PowerCLI, Ansible, Python, or Terraform
• Identify recurring issues and contribute to long-term fixes
• Drive automation strategy and reduce operational toil at scale (Lead)
• Maintain accurate runbooks, SOPs, and technical documentation
• Follow established escalation and operational processes
• Define and enforce documentation and operational standards (Senior and Lead)
• Collaborate with team members and share knowledge
• Provide guidance to junior engineers (Senior)
• Mentor, coach, and support team development and hiring efforts (Lead)

Benefits

• flexible vacation with pay
• seven paid holidays throughout the calendar year
• up to 160 hours of paid wellness annually
• bereavement leave
• time off to vote
• jury duty leave
• volunteer time off
• military leave
• parental leave
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level