VMware Platform Operations Engineer (Level II, Senior, Lead) (RapidScale)

Cox Communications•Raleigh, NC

9h•Hybrid

About The Position

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. The VMware Platform Operations Engineer is a key technical contributor within the T3 support organization, responsible for supporting and operating RapidScale’s VMware-based cloud platforms. This role spans incident response, platform operations, and continuous improvement across compute, networking, and storage layers. This position is open across Level II, Senior, and Lead levels, with leveling determined based on experience, technical depth, and ability to operate in complex, production environments. This role requires strong VMware expertise, the ability to operate under pressure, and a continuous improvement mindset within a high-availability, customer-facing environment.

Requirements

Bachelor’s degree in a related discipline and 2 years of experience in a related field Or a master’s degree with up to 2 years of experience Or 6 years of relevant professional experience (Level II)
Bachelor’s degree in a related discipline and 4 years of experience Or a master’s degree with 2 years of experience Or PhD with up to 1 year of experience Or 8 years of relevant professional experience (Senior)
Bachelor’s degree in a related discipline and 6 years of experience Or a master’s degree with 4 years of experience Or PhD with 1 year of experience Or 10 years of relevant professional experience (Lead)
Hands-on VMware vSphere experience in enterprise environments
Experience troubleshooting production VMware environments
Familiarity with NSX-T networking concepts
Exposure to vSAN and storage operations
Experience working in high-availability, production environments
Strong problem-solving and troubleshooting skills
Proven ability to independently resolve P1 and P2 incidents (Senior and Lead)
Deep expertise in NSX-T including micro-segmentation, routing, and edge services (Senior and Lead)
Hands-on vSAN design and operations (Senior and Lead)
VMware Cloud Foundation lifecycle and operations experience (Senior and Lead)
Strong scripting and automation skills including PowerCLI, Ansible, Python, or Terraform (Senior and Lead)
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

VCP-DCV
VCAP-DCV (Deploy or Design) strongly preferred for Senior and Lead
NSX-T certification (VCP-NV or VCAP-NV)
VMware Cloud Foundation or Aria Suite experience
Familiarity with ITSM processes including SLA, change, and problem management
Experience with enterprise storage vendors such as NetApp, Pure Storage, or Dell EMC
Exposure to DevOps or GitOps practices
Experience with enterprise backup solutions such as Veeam and VMware VADP

Responsibilities

Support resolution of escalated VMware incidents across production environments
Participate in P1 and P2 incident response, contributing to troubleshooting and resolution
Lead incident bridge calls and coordinate cross-functional response (Senior and Lead)
Own escalation management and drive critical incidents to resolution (Lead)
Contribute to and author root cause analysis reports
Execute changes within VMware environments including cluster updates, patching, and configuration changes
Support vSphere, NSX-T, vSAN, and VMware Cloud Foundation environments
Perform advanced operations across compute, storage, and networking layers
Lead design validation, architecture alignment, and complex platform changes (Senior and Lead)
Own lifecycle management, patching strategy, and maintenance coordination (Lead)
NSX-T operations including segmentation, routing, and edge services
Perform vSAN operations including health checks, storage policy management, and performance tuning
Assist in multi-site and hybrid cloud configurations
Lead advanced NSX-T design and multi-site networking strategies (Lead)
Execute and maintain automation scripts and tooling
Contribute to automation frameworks using PowerCLI, Ansible, Python, or Terraform
Identify recurring issues and contribute to long-term fixes
Drive automation strategy and reduce operational toil at scale (Lead)
Maintain accurate runbooks, SOPs, and technical documentation
Follow established escalation and operational processes
Define and enforce documentation and operational standards (Senior and Lead)
Collaborate with team members and share knowledge
Provide guidance to junior engineers (Senior)
Mentor, coach, and support team development and hiring efforts (Lead)
Executes advanced troubleshooting with guidance on complex issues
Supports P1 and P2 incidents as part of escalation team
Builds depth across VMware technologies and operational processes
Contributes to documentation and process adherence
Independently resolves complex incidents across VMware environments
Leads incident response and root cause analysis efforts
Contributes to platform design decisions and operational improvements
Acts as a primary escalation point for Level I and Level II engineers
Provides mentorship and technical guidance
Owns the most complex platform issues and critical escalations
Leads cross-functional incident response and platform stabilization efforts
Drives platform engineering decisions, lifecycle strategy, and automation initiatives
Defines operational standards, processes, and best practices
Acts as a technical leader across the organization and mentors the broader team