VMO Commercial Manager

Norwegian Cruise Line Holdings Ltd.•Miami, FL

20h

About The Position

The VMO Commercial Manager is accountable for the commercial strategy, financial performance, and contractual governance of third‑party vendors. Reporting to the Director VMO, this role ensures that vendor engagements deliver optimal value, cost efficiency, and risk‑balanced commercial outcomes across the vendor lifecycle—from sourcing and contracting through renewals, renegotiations, and exit. Where the Performance Lead focuses on service delivery and operational outcomes, the Commercial Lead owns the commercial integrity and economic value of vendor relationships.

Requirements

10+ years of experience in vendor management, sourcing, commercial management, or outsourcing environments
Demonstrated experience managing strategic third‑party vendors within large, complex organizations
Proven experience leading commercial negotiations, contract renewals, and pricing discussions
Experience operating within matrixed, global organizations, partnering across Finance, Legal, Procurement, and business leadership
Bachelor's Degree in Business, Finance, Economics, Supply Chain or related Field
Strong commercial judgment and negotiation skills, with the ability to influence outcomes at senior levels
Excellent analytical skills, with the ability to translate financial and contractual data into actionable insights
Effective communicator with strong stakeholder management and relationship‑building capabilities
Ability to operate with ambiguity, complexity, and competing priorities in a fast‑paced environment
Strong organizational skills with attention to detail and follow‑through

Nice To Haves

Experience supporting technology, shared services, or enterprise delivery models preferred
CPSM, CIPS, or equivalent procurement or sourcing certification
Commercial or contract management certifications (e.g., WorldCC/IACCM, CCM) preferred

Responsibilities

Define and execute the commercial strategy for vendor engagements aligned to enterprise sourcing, financial, and business objectives
Drive total cost of ownership (TCO) transparency across vendors, towers, and services
Identify and deliver cost optimization and value‑realization opportunities (e.g., rate rationalization, volume leverage, commercial levers)
Lead or oversee contract commercial structures, including pricing models, incentives, penalties, indexation, and rate cards
Ensure contracts include appropriate commercial controls, flexibility, and protections to manage demand variability and market changes
Partner with Legal and Procurement to support contract negotiations, renewals, and amendments
Own vendor commercial financials, including: Budget alignment and forecast accuracy, Run‑rate tracking and variance management, Invoice validation and commercial compliance
Establish and maintain financial governance mechanisms to prevent leakage and ensure contractual adherence
Identify and manage commercial and financial risks within vendor agreements
Ensure compliance to internal policies, sourcing standards, and regulatory requirements
Support vendor exit planning and transition provisions from a commercial risk perspective
Act as the primary commercial interface with vendors at executive and commercial forums
Partner closely with: Performance Lead (to align commercial outcomes to service delivery results), Procurement, Finance, Legal, and Business Owners
Provide clear, data‑driven commercial insights to senior leadership
Recommend and approve (within delegated authority) commercial terms, pricing adjustments, and contractual changes
Escalate and resolve commercial disputes with vendors
Influence sourcing and renewal decisions based on commercial performance and value delivery