VMI Operator, Service & Repair

PACE Supply•Dublin, CA

1d•Onsite

About The Position

Vendor Managed Inventory (VMI) Operator PACE Supply is a leading wholesale distributor of plumbing, HVAC, hydronics, fire protection, water treatment, and industrial supplies throughout the West Coast. As an employee-owned company, we are committed to delivering exceptional customer service while creating long-term career growth opportunities for our team members. We are currently seeking two motivated and customer-focused Vendor Managed Inventory (VMI) Operators to support customer operations on-site customer facilities in the Dublin. The On-Site Vendor Managed Inventory (VMI) Operator manages inventory directly within a customer’s facility to ensure accurate stock levels, timely replenishment, and outstanding customer support. This role serves as the primary PACE representative on-site and combines inventory management, order fulfillment, customer service, relationship building, and process improvement to strengthen partnerships and drive operational efficiency.

Requirements

High school diploma, GED, or equivalent experience
Must be at least 18 years old
Valid driver’s license required
Ability to work independently in a customer-facing environment
Strong organizational and communication skills
Basic computer proficiency and experience using inventory or order entry systems
Inventory control and replenishment processes
Strong attention to detail and accuracy
Problem-solving and proactive decision-making
Professional communication and customer service
Time management and organizational skills
Ability to collaborate across teams and departments

Nice To Haves

Inventory management, warehouse operations, or supply chain experience
Wholesale plumbing, HVAC, industrial, or construction supply knowledge
Experience with Vendor Managed Inventory (VMI) programs
Customer service and relationship management experience
ERP or inventory management software experience

Responsibilities

Operate and manage Vendor Managed Inventory (VMI) systems directly within the customer’s facility
Perform daily inventory checks to maintain accurate stock levels and identify shortages
Stock, organize, and maintain inventory for efficient workflow and accessibility
Create and process replenishment orders based on customer usage and demand
Maintain accurate inventory counts and documentation
Provide quotes, process orders, and fulfill urgent customer product requests
Deliver responsive and professional customer service on-site
Serve as the primary point of contact between the customer and PACE Supply
Resolve inventory and product-related issues quickly and effectively
Identify opportunities to improve inventory flow and operational efficiency
Collaborate with internal sales, branch operations, and support teams
Proactively resolve stock shortages and supply chain challenges
Support continuous improvement initiatives that enhance the customer experience
Build strong relationships with customer personnel and contractors
Maintain a professional, solution-oriented presence on-site
Foster trust and communication between PACE and the customer