Vivia Navigator – Full-Time

Hookele Home Care•Honolulu, HI

1d•$24 - $28•Onsite

About The Position

The Vivia Navigator helps individuals and families seeking care services by identifying their needs and providing information and support. The role handles incoming inquiries, listens to assess care needs and options, and guides clients toward services and resources that fit their requirements and budget. After service needs are established, the Navigator may prepare cost estimates and coordinate in-home assessments by scheduling appointments with Coaches or Team Leads. The position requires a strong understanding of service offerings and a focus on compassionate guidance and exceptional customer experiences. This is a full-time, in-office position at 820 Mililani St #711, Honolulu, HI 96813. The schedule is Monday through Friday, 8:30 a.m. to 5 p.m. Compensation is $24.00–$28.00 per hour. The application deadline is November 23, 2026.

Requirements

High school diploma or equivalent required.
Proven customer service experience in a call center or similar environment.
Strong problem-solving and critical-thinking skills.
Ability to actively listen and convey compassion and empathy over the phone.
Excellent verbal and written communication skills.
Strong computer and data-entry skills.
Attention to detail and compliance with company policies and procedures.
Familiarity with call center equipment and software.
Ability to multitask, prioritize, and manage time effectively.
Ability to stay calm under pressure and respond with empathy to challenging situations.
Strong interpersonal skills and ability to communicate with internal stakeholders.
Professional appearance and ability to provide a positive company image to the public.
Team-player attitude.

Nice To Haves

College degree preferred.
Personal experience supporting a senior is helpful.
Home care experience or long-term care services experience preferred.

Responsibilities

Respond to incoming inquiries by phone, email, and fax.
Listen to clients and families to understand their care needs.
Document and review documentation and help identify appropriate service options.
Provide information about services, pricing, and next steps.
Prepare cost estimates based on care needs and budget.
Schedule in-home assessments with Team Leads or Coaches.
Guide clients through the process from initial inquiry to the start of services.
Maintain strong communication and follow-up throughout the process.
Build a strong understanding of Vivia services to confidently recommend appropriate care solutions.