VITA IT Support Student Worker

OSU Oregon State University•Corvallis, OR

3d•Onsite

About The Position

This part-time (maximum of 24 hours per week) VITA IT Support Student Worker position is for the Volunteer Income Tax Assistance (VITA) Program in the College of Business at Oregon State University (OSU). OSU VITA prepares free federal and state tax returns for low- and moderate-income Oregonians. This is a hands-on technical role on a small, collaborative team, involving the seasonal build-out and upkeep of systems including laptops, Chromebooks, printers, client appointment and intake platforms, phone and hotspot systems, and volunteer scheduling software. The work focuses on configuration, testing, support, and improvement of established systems. The role offers experience in administering business software platforms end to end, supporting users of all skill levels, and working within a regulated data environment.

Requirements

Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study.
Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment.
Must meet the applicable minimal enrollment standard (e.g., 6 credit hours per term for undergraduate students).
Demonstrated experience troubleshooting computer hardware and software (Windows and/or ChromeOS), gained through coursework, employment, volunteer work, or personal projects.
Ability to explain technical concepts clearly and patiently to users with a wide range of technical experience.
Interpersonal communication skills, including phone etiquette, and a professional, courteous manner with staff, volunteers, and community members.
Ability to learn and administer web-based software platforms independently, working from written documentation.
Ability to handle confidential taxpayer and volunteer information with discretion.
Availability to work a consistent schedule across the full academic year, including scheduled evening and Saturday shifts during the primary tax season, late January through mid-April.
Must have or be able to complete IRS VITA/TCE Volunteer Standards of Conduct – Ethics training within 30 days of hire and maintain certification throughout employment.
Must successfully complete a Criminal History Check and be determined to be position qualified.

Nice To Haves

Prior VITA, tax preparation, or other IRS volunteer experience.
Coursework or experience in Business Information Systems, Computer Science, Information Technology, or a related field.
Experience with Google Workspace administration and Chromebook management.
Experience with desktop imaging or endpoint management tools.
Experience configuring or administering web-based scheduling, survey, or workforce management platforms, such as Acuity, Qualtrics, When to Work, or comparable tools.
Experience with Microsoft 365 administration, including group membership and shared mailbox access.
Demonstrated knowledge of Windows 11 and familiarity with networking basics, including Active Directory, DNS, and DHCP.
Prior customer service or help desk experience in a professional setting.
Prior experience working with OSU Information & Technology, College of Business IT, or OSU Extension IT.
Language skills, including Spanish, that support service to Oregon’s diverse communities.

Responsibilities

Prepare, update, and maintain laptops, Chromebooks, printers, and all supplemental hardware used across VITA sites, including imaging, enrollment, testing, and update cycles.
Learn, configure, and manage the client appointment and intake software throughout the season — primarily Acuity and Qualtrics — including calendar setup, survey routing, and ongoing monitoring to confirm appointments flow correctly.
Support the setup and technical administration of volunteer management and scheduling software and of telecom systems, including the program phone system, dial plan, and mobile hotspot.
Assist staff, site coordinators, and volunteers with training, troubleshooting, and problem solving on hardware and non-tax software; provide this support to all VITA sites, both in person and remotely.
Execute seasonal start-up and shutdown processes for hardware and software, working from established program checklists and documentation.
Support the functional aspects of program reporting, and provide limited TaxSlayer administration support such as account setup, roles, and status changes.
Maintain IT inventory and equipment records, and keep setup guides and troubleshooting documentation current.