Visual Security Associate - Full Time

Belk•Winston-Salem, NC

2d•Onsite

About The Position

The Visual Security Associate supports store asset protection initiatives by providing consistent visual theft deterrence and helping ensure a positive customer experience. This hourly role provides excellent customer service while monitoring and reporting suspicious activities from a strategic location within the store. The associate maintains a visible presence in assigned areas, collaborates with store leaders and associates to protect store assets and uphold safety standards, and adapts their approach to changing business needs.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to use data and guidance to make timely and effective decisions.
Ability to take ownership of assigned tasks and contribute to store success.
Excellent communication skills.
Comfort using technology, including smartphones, tablet computers, and Windows-based operating systems.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 lbs.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.

Responsibilities

Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
Greet, engage, and assist customers warmly, providing personalized service and a welcoming shopping environment.
Maintain a visible presence in assigned areas to deter potential theft and help maintain a secure environment.
Observe customer behaviors and identify activities that may indicate potential theft.
Promptly communicate customer concerns, suspicious behavior, and potential security issues to store leadership.
Collaborate with store leaders and associates to protect store assets and uphold safety standards.
Support store operations by maintaining a clean, organized, and welcoming environment.
Adapt to changing circumstances and business needs by adjusting tactics and shifting focus.
Use training tools and resources, and apply feedback to build skills and improve performance.
Stay informed about products, promotions, policies, and store events.
Build connections with teammates, share knowledge, and celebrate individual and team achievements.