Visual Merchandiser

NBCUniversal•Universal City, CA

4d•Hybrid

About The Position

At Universal Products & Experiences (UP&E), we don’t just create products—we create a universe that fans can hold in their hands, wear, play, read, and experience every day. From Jurassic World’s roaring adventures to the playful charm of Minions and the timeless wonder of Back to the Future, we transform stories into unforgettable moments that spark joy across the globe. UP&E has grown rapidly while keeping the energy, agility, and inventive spirit of a start‑up. Our mission is bold: to take imagination beyond the screen and into the real world through innovative products, immersive retail moments, and extraordinary theme park destinations. We bring both Universal-owned and third‑party worlds to life across expansive theme park destinations, e‑commerce platforms, live entertainment venues, and global retail partnerships—fueling fandom everywhere it lives. Whether it's iconic toys, fashion collaborations, books, collectibles, lifestyle products, or cutting‑edge video games, we work with world‑class licensees and creators to make our universe tangible. Here, creativity meets technology, and strategy meets storytelling. We connect design, commercial excellence, and fan passion to deliver experiences that millions cherish—inside the parks and far beyond them. As part of Universal Destinations & Experiences, you’ll join a global team that thrives on collaboration, imagination, and the power of culture‑shaping ideas. Your work will inspire fans, uplift communities, and leave a lasting mark on entertainment history. We believe in a workplace where every voice matters, every perspective is valued, and every colleague can shine. That’s how we strive to be an employer of choice for talent and a partner of choice for retailers, licensees, and creators who share our passion for world‑class storytelling. If you’re ready to bring imagination to life and create moments that resonate worldwide—your next adventure starts here. Join us and help create moments that matter. https://www.universalproductsexperiences.com/ Universal Products & Experiences is committed to attracting and retaining a diverse workforce of the highest caliber. We are committed to fostering equitable and inclusive environments that honor the experiences, perspectives, and uniqueness of each colleague.

Requirements

3+ years related job experience in a visual merchandising role.
Proficient (3+ years working knowledge) with all Adobe Creative Suite programs; with a focus on Photoshop and Illustrator.
3D rendering is a plus.
Strong creative skills and proof of concept project development.
Portfolio required.
Be able to push, lift, and carry a minimum of 25 pounds of merchandise, visual elements, and/or fixtures
Willing to work overtime and/or on weekends and nights to support the needs of the business
Must have the flexibility for minimal travel
Must have unrestricted work authorization to work in the United States

Nice To Haves

College degree in Visual Merchandising, Design, or similar - preferred
A passion for delivering the highest quality results at a fast pace
Ability to work independently, identify and communicate creative solutions to challenges, make business-driven decisions, and be persistent with follow-through
Ability to execute with strong attention to detail
Flexibility to adjust to changing priorities/direction and perform under pressure, with a positive, open mind
Strong written and verbal communication with all areas of business, and with all levels of management
Ability to represent company interests in a professional manner, especially when working with external contacts
Excellent interpersonal, organizational, time-management, planning & multi-tasking skills
Ability to work within a team/office environment

Responsibilities

Preserve the integrity of all displays in Retail venues to maintain USH visual merchandising standards.
Maintain and monitor the appearance/integrity of all fixtures, displays, and props as it relates to cleanliness, wear and tear, and damage.
Call out any repair and maintenance as needed.
Produce and place signage for promotions, price events, and other guest communication.
Train store managers and field operators on visual display and merchandising standards – audit locations as needed.
Support the stores and field personnel by responding to inquiries and needs on a priority basis.
Anticipate and/or troubleshoot visual merchandising issues that arise throughout USH and/or CityWalk retail environments
Support visual department initiatives - includes ideation, rendering, sourcing, procurement, and installation; Purchase props and supplies at best prices via company P-card – includes processing SNAPs.
Partner with Retail Planning Manager to balance “Collectibles” inventory across all locations, ensuring collectible cases and print walls are well-assorted and filled
Partner with Retail Planning Manager to track Monday reports – front entrance display revenue
Identify and create visual support for low revenue-driving product
Assist USH Visual Manager in the planning and coordination of all VMD sets – including sourcing vendors, mapping graphics and décor, and communicating with the Warehouse team for the delivery of props and fixtures.
Maintain EHS safety standards and organization in all Retail VMD areas – including office, warehouse, and off-lot storage facility.
Call out repair and maintenance as needed.
Benchmark other retailers and ensure adaptation of Retail industry trends.
Prioritize and execute multiple projects simultaneously
Perform other duties as assigned
Submit and track projects for IP approval through MMBox.
Submit and track smart sheets for internal vendor projects