Visual Merchandiser - The Galleria

H&M Group•Houston, TX

6h•$19 - $21

About The Position

As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation for the store according to visual and commercial guidelines. You also use trend and competitor awareness to inform colleagues, coach and develop the store team, and support a great customer experience. The role combines customer sales and profit support, fashion and trend awareness, team development, and visual and commercial execution. You plan and adapt your workload with Store Management and the Area Visual Manager, implement campaigns and sale activities, maintain product presentation and customer flow, and support store routines and operational standards. You also coach colleagues, deliver training, and help maintain a consistent visual and commercial standard across the store. The posting lists an expected base salary range of $18.60–$21.39 per hour. The role is hourly and non-exempt.

Requirements

Fashion interests and leadership skills.
Visual and commercial experience that can be applied in a dynamic environment.
Experience using a solution-focused approach to improve product presentation and commercial execution in store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up, and act on the selling equation and weekly sales reports.
Curiosity, creativity, initiative, and a proactive, solution-focused, and flexible approach.
Effective communication skills to achieve results cross-functionally.

Responsibilities

Contribute to the store’s total omni-channel customer experience through visual and commercial curation according to guidelines.
Represent yourself and the H&M brand positively during direct customer interactions.
Plan and organize workload according to the store activation plan, adapting to business needs in collaboration with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time and according to H&M Brand Standards.
Ensure good garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales reports and KPIs, identify visual and commercial opportunities, and prioritize actions with the Store Management team.
Create actions to improve customer satisfaction and achieve sales targets, store goals, and budget, and follow up on agreed actions.
Follow procedures, omni-service best practices, operational routines, legal requirements, and store communications.
Keep up to date with fashion, trends, styles, products, brands, competitors, and relevant influencers.
Plan time to develop fashion and trend awareness, understand trend theory and mood boards, and apply styling and product-presentation techniques to anticipate customer needs.
Share fashion trends, seasonal changes, visual and commercial information, in-store communications, and price perception with store teams.
Coach and develop the Store team’s visual and commercial skills to ensure quality product and commercial presentation according to guidelines.
Support and develop daily routines and best practices that maintain consistent visual and commercial standards while supporting customer service.
Develop and coach talent, provide onboarding training to new colleagues, and organize and deliver visual and commercial upskilling.
Complete Visual Competencies and Commercial 4 All trainings in line with Regional and Sales Market learning and development goals.
Support Sales Market and Area teams with store expansion and project needs.
Execute visual and commercial curation and styling based on the commercial calendar, allocation, store activation plan, fashion trends, mood boards, and visual and commercial guidelines.
Carry out sample-picking routines, including stockroom garment quantities, accessories, and shoes, to create clear trends and stories.
Execute window displays and styling according to guidelines to create an inspirational and commercial customer experience.
Maintain commercial layouts and fixtures to provide good customer flow and effective trend-story placement.
Maintain a strong balance and upkeep of price signs in windows and throughout the store, following global strategy and Sales Market requirements.
Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Maintain and care for display forms and interior materials, including fixtures and fittings, with sustainability in mind.
Work with the Area Visual Manager to keep store navigation current and aligned with guidelines and store layout.
Ensure the store has sufficient sale and other activity materials, including point-of-sale materials, according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day.
Global development opportunities and access to a global talent community.
Colleague Resource Groups and networking opportunities.