Visual Merchandiser

H&M•Novi, MI

22h

About The Position

As a Visual Merchandiser at H&M, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation for the store according to visual and commercial guidelines. You use trend and competitor awareness to inform colleagues, coach and upskill them, and develop the store team to support a great customer experience. The role combines sales and profit support, fashion and trend awareness, team development, and visual and commercial execution. You plan and adapt workload with Store Management and the Area Visual Manager, maintain campaigns and product presentation, and identify opportunities using sales reports and KPIs. You also support customer satisfaction and sales goals, coach colleagues, and maintain store presentation, navigation, stockroom routines, and safety standards. This is an hourly, non-exempt position with an expected base pay range of $18.60–$21.39 per hour. The posting describes comprehensive benefits, including health coverage, paid leave, retirement benefits, commuter benefits, and employee discounts.

Requirements

Fashion interests and leadership skills.
Experience applying visual and commercial experience in a dynamic environment.
Experience being solution-focused to improve product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up, and act on the selling equation and weekly sales reports.
Curiosity, creativity, proactivity, flexibility, and a solution-focused approach.
Effective communication skills and ability to achieve results cross-functionally.

Responsibilities

Contribute to the store’s OMNI customer experience by providing visual and commercial curation according to guidelines and representing H&M positively in customer interactions.
Organize and plan workload around the store activation plan, adapting to business needs with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time and according to H&M Brand Standards.
Maintain garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales KPIs, identify visual and commercial opportunities, and collaborate with Store Management on actions to improve customer satisfaction and reach sales targets, store goals, and budget.
Follow store procedures, OMNI service best practices, operational routines, legal requirements, and communication practices.
Stay current on fashion, trends, styles, products, brands, competitors, and relevant influencers; use trend awareness and mood boards to inform styling and product presentation.
Share and communicate seasonal changes, trends, visual and commercial information, and in-store communication with store teams.
Coach and develop the Store team’s visual and commercial skills and support daily routines and best practices to maintain presentation standards and customer service.
Develop talent, provide onboarding training to new colleagues, and organize and deliver visual and commercial upskilling.
Complete Visual Competencies and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.
Support Sales Market and Area teams with expansion and store project needs.
Execute visual and commercial curation and styling according to the commercial calendar, allocation, store activation plan, fashion trends, mood boards, and guidelines.
Follow sample-picking routines for stockroom garment quantities, accessories, and shoes to create clear trends and stories.
Execute window displays and styling according to guidelines.
Maintain commercial layouts and fixtures to support customer flow and effective trend story placement.
Maintain price signs in windows and throughout the store according to guidelines and market requirements.
Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Care for display forms and interior materials, including fixtures and fittings, with sustainability in mind.
Work with the Area Visual Manager to maintain store navigation according to current guidelines and store layout.
Ensure sufficient sale and other activity materials, including POS materials, according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.

Benefits

Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
Employee discount on H&M, & Other Stories, and COS.
H&M Group staff discount card, usable in stores and online across listed H&M Group brands.
H&M Incentive Program (HIP).
25% staff discount.
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Development opportunities around the globe.