Visual Merchandiser/Sales Advisor

Sézane•New York, NY

7d•$24•Onsite

About The Position

Sézane is seeking a creative, organized, and agile Visual Merchandiser/Sales Advisor to join their team in New York, NY. This role is crucial in maintaining the brand's image and providing an exceptional customer experience. The position combines responsibilities for visual merchandising (20 hours/week) and sales advising (15 hours/week), contributing to the brand's continued growth and success.

Requirements

Passionate about fashion with a good understanding of trends.
Proactive with a strategic/commercial vision of products.
Positive and creative.
Willing to share and develop skills in an agile and energetic environment.
Team player, enjoys participating in activities that contribute to overall store objectives.
Proactive, adaptable, and approachable.
Ability to motivate others.

Responsibilities

Ensure products are presented in line with Sézane's DNA and merchandising guidelines.
Monitor and maintain the store's image while ensuring commercial viability.
Use the “Merch Checklist” to organize work and identify needs.
Disseminate and circulate VM information to teams through active communication.
Maintain active communication with managers to meet their expectations.
Oversee the scenography of the Appartements, including POS advertising and merchandising materials.
Ensure the store is well maintained in collaboration with the maintenance manager.
Manage and monitor service providers (flowers, books, etc.).
Manage special projects and post-renovation reinstallations (window displays, product presentation updates, etc.).
Deliver a unique customer experience by prioritizing the customer and embodying the Sézane spirit.
Welcome customers with generosity and empathy, identifying their desires and introducing them to the brand and products.
Act as an ambassador for the brand's omnichannel approach.
Develop in-depth knowledge of the brand and products.
Propose specific actions to make the customer experience memorable and unique.
Handle customer complaints and dissatisfaction.
Be familiar with the CSR policy to respond to customers.
Apply Sézane policies, standards, and procedures.
Collect payments and comply with operational procedures.
Carry out specific processes such as returns, exchanges, and reservations.
Ensure proper inventory management.
Be a team player, participate in all related tasks, and help create a positive and harmonious environment.
Relay the brand's commitments.