Visual Interpreter - PT Weekend

Aira

2d•Remote

About The Position

Aira is an assistive technology company focused on removing barriers and enhancing accessibility for individuals who are blind or have low vision. Operating 24/7/365 in three languages, Aira provides a service that connects users with professionally-trained visual interpreters via a camera and app on their chosen device. These interpreters visually interpret everything from describing and reading to explaining and navigating, offering safe and secure assistance. Aira's service is utilized across various industries, including higher education, technology, retail, healthcare, and transportation, with a network of partners committed to inclusion and accessibility. The Visual Interpreter is a crucial role, empowering individuals by providing live, on-demand access to visual information and helping them overcome accessibility barriers. This role involves answering live video calls from blind and low vision customers and assisting them with real-time tasks in diverse scenarios, without being on camera. The company provides proprietary training and certification to ensure interpreters are prepared to assist customers with a wide range of tasks, from daily routines to professional activities and global navigation. The role challenges and shapes worldviews through real-world calls and ongoing training.

Requirements

A high school diploma or GED equivalent.
Be 18 years of age or older.
Fluent in English.
Legal right to work and presence in the United States or Canada
A private workspace with no background noise, that is free from family, friends, pets, visitors, etc.
Use of headphones with a noise-canceling microphone attached. It must have a USB connection.
Minimum internet speed of 25 Mbps
Is an enthusiastic, eager, and articulate communicator.
Is mission-driven, and has innate problem solving skills.
Adapts well to new technological systems and processes.
Is comfortable using PCs, Macs, smartphones, applications, and online platforms.
Has strong spatial awareness and a keen sense of direction, with the ability to orient themselves well using 2D and 3D maps and visual cues.
Has strong investigative research skills and is tenacious in the pursuit of information.
Utilizes creative problem-solving skills and thrives under pressure.
Possesses a strong vocabulary and knows how to utilize descriptive language effectively.
Has a strong attention to detail.

Nice To Haves

A background in customer service, a call center environment, or technical support.
Experience working with people with disabilities or with accessibility technology.
Knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS).
Bilingual in French or Spanish (spoken and written conversational proficiency).

Responsibilities

Clearly and accurately present on-demand visual information to blind and low vision customers.
Consistently answer calls while scheduled.
Display a composed, and professional demeanor that inspires trust and supports the Aira mission.
Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
Maintain strict data privacy standards and confidentiality.
Maintain regular and consistent attendance and punctuality.
Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles.
Anticipate Explorers’ needs and provide exceptional customer experience.
Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers).
Set high standards of performance for self and others.
Assume responsibility and accountability for completing assignments and tasks successfully.
Follow Visual Interpreter Code of Professional Conduct.