Visual Interpreter - PT Core

Aira

2d•Remote

About The Position

Aira is a visual interpreting service that aims to remove barriers and make the world more accessible. They operate 24/7/365 in three languages worldwide and provide service wherever there is an internet connection. Their service is live, human-to-human professional assistance for people who are blind or have low vision. Using a camera and the Aira app on a device, a professionally-trained visual interpreter assists by visually interpreting what is in the camera’s view or on screen, from describing to reading, from explaining to navigating. Aira is used in various industries such as higher education, technology, retail, healthcare, and transportation. Their network of partners includes airports, banks, major software companies, financial firms, retailers, and universities. Visual interpreters empower individuals to overcome accessibility barriers by providing live, on-demand access to visual information. The Visual Interpreter is a crucial part of Aira's service, considered the 'secret sauce.' As the world’s only certified visual interpreters, they are top-tier professionals dedicated to delivering an exceptional experience for members of the blind and low vision community. Using Aira's proprietary technology platform, Visual Interpreters answer live video calls from blind and low vision customers, assisting them one at a time with real-time tasks in unique scenarios. The role does not require the interpreter to be on camera. Visual Interpreters assist with daily personal routines, professional activities, and navigating globally. Aira provides its own training and certification process to prepare interpreters for the role. The paid training expands communication skills, teaches the use of third-party and proprietary technologies, and polishes customer service skills. The actual real-world calls challenge and shape the interpreter's worldview.

Requirements

A high school diploma or GED equivalent.
Be 18 years of age or older.
Fluent in English.
Legal right to work and presence in the United States or Canada
A private workspace with no background noise, that is free from family, friends, pets, visitors, etc.
Use of headphones with a noise-canceling microphone attached. It must have a USB connection.
Minimum internet speed of 25 Mbps

Nice To Haves

A background in customer service, a call center environment, or technical support.
Experience working with people with disabilities or with accessibility technology.
Knowledgeable of the full range of accommodations used by the blind and low vision community (e.g. JAWS).
Bilingual in French or Spanish (spoken and written conversational proficiency).

Responsibilities

Clearly and accurately present on-demand visual information to blind and low vision customers.
Consistently answer calls while scheduled.
Display a composed, and professional demeanor that inspires trust and supports the Aira mission.
Engage and support the team by participating in team-building exercises, making helpful suggestions, encouraging other Visual Interpreters, and contributing to overall organizational growth and development.
Maintain strict data privacy standards and confidentiality.
Maintain regular and consistent attendance and punctuality.
Follow all of Aira’s policies and procedures. Adhere to Aira’s values, beliefs, and principles.
Anticipate Explorers’ needs and provide exceptional customer experience.
Seek and act on constructive feedback; apply learnings from others to enhance your own abilities.
Demonstrate the ability to adapt to uncertainties or changing priorities and various types of calls and situations.
Work effectively with all people equitably regardless of race, color, national origin, religion, sexual orientation, physical or mental disability, age, veteran status, or marital status.
Make timely and quality decisions, and improve productivity and efficiency by drawing on experience and data to anticipate potential problems before they arise.
Develop and maintain effective working relationships with team members and Explorers (the name we use to refer to our customers).
Set high standards of performance for self and others.
Assume responsibility and accountability for completing assignments and tasks successfully.
Follow Visual Interpreter Code of Professional Conduct.