Visitor Services Representative I

Mass Audubon•Sharon, MA

6d•$19 - $21•Onsite

About The Position

Mass Audubon is the largest nature-based conservation organization in New England, dedicated to protecting wildlife, conserving land, advocating for environmental policies, and offering education programs. The Moose Hill Wildlife Sanctuary is seeking a Visitor Services Representative to manage daily visitor engagement operations, ensuring a positive, welcoming, enriching, and safe experience for all members, visitors, and guests. This role involves providing excellent customer service, greeting and registering visitors, offering sanctuary orientations, guiding visitors, answering questions about events and programs, monitoring the building and grounds, promoting Mass Audubon membership, and educating guests about the organization's mission. The Visitor Services Representative acts as a key ambassador for Mass Audubon properties, programs, and mission.

Requirements

Must be at least 18 years of age
Excellent people skills and enthusiasm for a team working environment
Organized with strong written and verbal communication skills
Strong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or services
Office skills including computer, copier, scanning, and phone system
Experience with varied computer software programs (Office 365, Outlook, Word, Excel)
A demonstrated ability to work well with other staff, volunteers, and community representatives as well as independently when necessary
CPR/First Aid Certification or willingness to get certification
Ability to relate to a diverse range of people and exercise cultural competence and inclusion

Nice To Haves

Associates degree or equivalent experience a plus
Customer Service/Visitor Service experience
Formal training or other experience in either the natural sciences or education

Responsibilities

Greet and provide information to members, visitors, and guests regarding visitor center, sanctuary, trails, programs, and Mass Audubon in general
Answer phone calls/monitor voice mails and provide information, guidance and direction
Assist with program registrations
Update visitor signage, brochures and bulletin board information
Understand and promote membership opportunities
Use a cash register and credit card machine for sales and admissions
Monitor radio and be prepared to serve as primary communication point-of-contact in case of emergency per standing policies and procedures
Handle opening and closing procedures including end-of-day register sales tallying
Assist with visitor services volunteer training and work cooperatively with volunteers
Work with Property staff to monitor trail conditions
Provide visitor services duties at other sanctuaries within Central Region where necessary
Attend meetings and trainings when requested
Periodically may be asked to work from greeting table outdoors during special events, etc.
Assist in cleaning and sanitation in accordance with COVID-19 compliance plan
Occasionally assist during peak periods such as holiday weekends or special events