Visitor Services Representative (Full-Time)

Field Museum • Chicago, IL

7d • Hybrid

About The Position

The Field Museum is in search of a full-time Visitor Services Representative to join our team! The Visitor Services Department is responsible for providing world-class service to our visitors, generating revenue through ticket sales, and tracking museum attendance.

Requirements

• High School Diploma or equivalency required
• Two to three years of proven customer service experience in a similar environment required
• Must be available weekends and holidays, 8:45am-5:15pm
• Must possess excellent communication skills when interacting with visitors and staff both in person and via telephone
• Familiarity with or ability to use Windows-based computer programs
• Must have previous cash-handling experience and strong math skills
• Must be able to stand, sit, and move to different posts throughout a shift
• This position requires standing for long periods of time (2+ hours)

Nice To Haves

• Second language is a plus
• First aid and/or CPR training a plus

Responsibilities

• Provide excellent face-to-face customer service for Museum visitors, members, and donors
• Process ticket orders and membership sales (cash or credit card) using the Museum's ticketing software ACME and Raiser’s Edge at the admission doors, Visitor Center, and special exhibits
• Facilitate the admission process by providing information to visitors as they wait in line
• Monitor and maintain the flow of guests into ticketed exhibitions
• Operate the call center in the Visitor Center, handle incoming calls, transfer calls when necessary, and log calls
• Maintain the lost and found operations and logging of items
• Maintain the vending machine service in providing and keeping accuracy of funds
• Operate 3D Film experience - sell tickets, assist guests on and off the experience, and assist with clean-up
• Break down and set up queues
• Handle accessibility related questions and tracking of sensory bags
• Handle grievance procedures
• Additional responsibilities as assigned

Benefits

• Comprehensive Health Coverage: Including medical, dental, vision plans, and even pet insurance.
• Financial Security: Life and disability benefits plus a 403(b) savings plan to help you plan for the future.
• Work-Life Balance: Generous paid time off, paid sick leave, and paid holidays to ensure you have time to recharge and spend with loved ones.
• Exclusive Perks: Enjoy great employee discounts and complimentary general admission to participating cultural institutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED